ACES ABA reviews

3.5

56% would recommend to a friend

(1,167 total reviews)
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Lisa Dawe

55% approve of CEO

49% positive business outlook

ACES ABA has an employee rating of 3.5 out of 5 stars, based on 1,167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ACES ABA employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
4.0
May 20, 2018
Recommend
CEO approval
Business Outlook

Pros

-I have had some truly fabulous and inspiring Supervisors -I receive regular praise and recognition for my hard work -I have felt and still feel genuine appreciation from the families we serve; it's an extremely fulfilling role -When you describe what you do to others, you feel very proud of helping others in a meaningful way! -The company and SV's provide ample training and address concerns/desire for support; it's awesome to talk with experienced people who really understand what your going through -Working one-to-one in family's homes gives you a lot of autonomy over how to structure a session and incentivize your client; you can dress fairly comfortably; and it's really fun to get creative with art and play! -There is generally a lot of flexibility with schedule; this is especially useful to those who need to work around a school schedule or a second job -There are absolutely opportunities for advancement, but you have to be the type of person who will seek it out/network/ask the right people/ and demonstrate the work ethic; a promotion will NOT just be handed to you (Anecdotal: I'm in the process of trying to become an SV and was just admitted to graduate school, you need to continue your education beyond a BA if you want to move up in this field) -ACES has a mission statement and values that an employee can truly rally behind and the can really galvanize a team

Cons

-Unfortunately, I have seen several really great SV's leave ACES. For some their complaints have been of upper management and the stress of billable hour expectations, while others simply received competitive offers from other companies -This turnover (which is even higher amongst BI's) has a negative effect on client's/families including disrupting progress, unclear plan for client goals, and even lapses in services (Anecdotal: when I was removed from a case to be assigned to another due to scheduling, I watched a mother brought to tears over fear of going more time without the services for her son; additionally BI's often leave without much notice and it can be very upsetting to our clients) -The pay is low and if you want a raise you really have to go out of your way to seek it out; annual reviews are not automatic; when your raise is approved it takes a few months to hear back/for it to go through -Working in the home doing one-to-one sessions can sometimes feel lonely (no co-workers, 10 min breaks in your car, lunch breaks at a local Starbucks that's in between clients, lack of connection to others who understand daily challenges) -During the school year it can be very difficult to maintain full time hours due to the lack of morning/ midday clients and if a case is terminated or you switch clients you might go a few weeks without work; this can be stressful when you have bills to pay! -Your resilience is really tested by the more physical/aggressive clients; even with CPI training, it might feel like you are outmatched (Anecdotal: I am currently subbing for a client who is can be very aggressive and is physically stronger than me, while I am receiving a lot of one on one support from the BCBA on the case - which is very valuable- I have a lot of anxiety over working with this client On a personal note, the physicality and emotional toll that this position has really really warrants medical benefits, but ACES makes it really challenging to qualify; this in combination with minimal connection with coworkers makes this difficult to sustain! I have seen a lot of employees (good and not so good) leave.

4.0
May 14, 2018

Behavioral Aid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The training was SO HELPFUL. I felt confident and ready to work afterwards.

Cons

You have to drive to each clients and work alone, so its easy to lose moral. I wish I could see the team more often, because ACES hires a good group of people.

4.0
May 12, 2017

Supervisor

Recommend
CEO approval
Business Outlook

Pros

I have created some of the best friendships while working with ACES and even though they are no longer with the company, the bond has continued outside of work. The BCBA on my cases if one of the most influential supervisor that I have had the chance to work with. She ties the task list items to what I am currently implementing with the clients.

Cons

Due to have many ASG (Medicare) cases, my work load is predominately direct work. Adjustments or additional indirect hours should be compensated to prepare materials or review programs for ASG cases. No compensation has been provided to prepare materials or create digital data books for ASG cases, it is prepared on my own time. Management lags before intervening to help lower management on cases where clients families are not following the rules and policies towards staff. Kaiser ESBA ratio is 50/50, but ACES wants 70% direct and 30% indirect.

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ACES ABA Response
8y
Hello, Thank you so much for taking the time give your feedback. We value each and every feedback given! We are pleased to hear your peer experience has been so influential. We work very hard to make sure that each customer service experience, whether internal or external is met with heart and passion. In regards to ASG cases, ACES holds to the highest standards incorporating the BACB standards when setting supervision requirements regarding indirect hours, our interpretation of code definitions in our contracts, and the CPT codes. Please feel free to reach out to me so we can discuss this in greater detail. In regards to client families breaking the rules, we appreciate that you recognize how important an issue this is and don’t want any staff to feel like they have to deal with those issues alone. Holding families accountable takes the entire team understanding the issue and being on board with the solution. Please reach out to your manager and/or director immediately when you have concerns and ensure they help you develop a plan at your monthly meetings. If you still feel you are not receiving the support you need in a timely fashion, please feel free to reach out to acescommunications@acesaba.com so we can problem solve.
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