ACI Worldwide reviews

Not consumer facing product/service, relatively unknown brand (perceived or otherwise). High resource turnover rate (struggles to retain talent). Highly regulated market segment. software and development processes governed by PCI-DSS compliance and associated industry regulations.

Senior management have taken an excellent company, that was like a family to work for and turned it into a company built on petty fiefdoms in which it's almost impossible to get cross departmental help. The phrase 'we are all one ACI' is an empty bell that senior management ring out at every opportunity, but the reality is the opposite. There is no longer any job security. There is no such thing as a job for life anymore, but it seems that at a whim of a bean-counter staff are let go irrespective of whether they are essential to the maintenance and support of the product. Staff cannot perform at their best if they do not know from one day to the next if they have a job to go to. They have heavily centralized everything back to the US and to low cost centres one of which has very little product knowledge or experience.