Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1639 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1056 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 484 reviews)); "Poor upper management." ((in 160 reviews)); "Can be stressful and long hours" ((in 144 reviews))

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews

4.0

Sep 8, 2020

ADP SBS

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Growth potential, help is given when needed, biweekly check ins

Cons

Micromanaged, some people may not be able to find you an answer, working with other departments can be stressful if they are not willing to work with you

ADP Response

5y

We appreciate when current associates provide their review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

3.0

Aug 20, 2020

Stable but no company culture that actually benefits anyone

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

VERY inclusive (to a fault) Falls over backwards to cater to any and every victim group out there

Cons

VERY inclusive (to a fault) Falls over backwards to cater to any and every victim group out there. The company has cut every local celebration event except for the ones that we host for ourselves with no company contribution. It used to be much better.

ADP Response

5y

Hello and thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com

3.0

Jul 14, 2020

Good learning opportunitues

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great start for someone right out of school looking to gain more experience

Cons

Stressful work environment High call volume Escalated clients Management did not provide much time for you to catch up on work

ADP Response

5y

We appreciate the review and rating. We value the time you spent at ADP and the insights you have shared about this experience. We will share your feedback so that we can improve our experiences for associates.

Viewing 331 - 333 of 433 Reviews

Jobs at ADP

Implementation / Client Onboarding / Chat Support

Client Service roles - Dec '25/May '26 Grads

Client Service roles - Dec '25/May '26 Grads

Customer Service Rep / Call Center / Client Support

Client Support Specialist - Current Gen

ADP

ADP Client Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

ADP SBS

Stable but no company culture that actually benefits anyone

Good learning opportunitues

Jobs at ADP

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