Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1639 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1056 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 484 reviews)); "Poor upper management." ((in 160 reviews)); "Can be stressful and long hours" ((in 144 reviews))

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (433 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews

5.0

Jul 8, 2020

Awesome

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great chance to develop your career.

Cons

Give more location independence please

ADP Response

5y

Thank you for sharing your ADP experience with us on Glassdoor. We are happy to hear that you are enjoying your time with us and appreciate your positive insights into our career growth opportunities for associates.

2.0

Jun 22, 2020

Great resume builder, do a year then get out.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Worldwide recognition, good insurance, and okay pay.

Cons

Work-life balance is terrible. Management has no technical ability so they're essentially micro-managers. The technical assistance you receive can range from a 1-10, you'll quickly learn which "SSS" you can actually get support from and which ones do what feels like bare minimum. Working with other departments is worse then working with an escalated client. The company will often ask for your opinion but if it does not fall in line it'll be met with a swift rebuttal and any information you do provide doesn't get acted on. Now with Covid-19 the company is stripped back OT and expects you to be able to do the same amount of work within less of a time frame. I feel this company is a lot of lip service but not a ton of action. This is a company that preaches there social responsibility, sends a company wide e-mail about the importance of "Juneteenth" and has you come to work on MLK day.

ADP Response

6y

Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment. We welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at HR.Associate.Relations@adp.com

3.0

Apr 27, 2020

Look elsewhere if you want Promotion

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy, Hi-Tech, Average Pay, Atmosphere, Design

Cons

If. You. Are. BLACK, do not expect fair treatment or promotions at the same pace as your counterparts/white colleagues. Race is a large issue in this company, as it pertains to advancement.

ADP Response

5y

Thank you for taking the time to write this review and for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment and are treated fairly without regard to their race, color, creed, religion, national origin, age, sex, marital status, lawful alien status, non-job related physical or mental disability, veteran's status, sexual orientation, gender identity or expression, genetic information, pregnancy or any other basis prohibited by law. We take these allegations seriously and will look into these promptly. We would welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com

Viewing 334 - 336 of 433 Reviews

Jobs at ADP

Associate Account Manager - Entry Level (Non-Sales)

Associate Account Manager - Entry Level (Non-Sales)

Customer Service Representative / Call Center / Client Support

Associate Account Manager - Entry Level (Non-Sales)

Maitland, FL

View job

Relationship Manager - Employee Benefits

ADP

ADP Client Support Associate reviews

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Awesome

Great resume builder, do a year then get out.

Look elsewhere if you want Promotion

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