Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1661 reviews)); "Flexible and good work life balance" ((in 1421 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1416 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1061 reviews)); "Very flexible and good pay" ((in 757 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 814 reviews)); "Some managers are bad apples but not all" ((in 482 reviews)); "low salary and very influenced" ((in 463 reviews)); "Poor upper management." ((in 157 reviews)); "Hours are long and unflexible" ((in 151 reviews))

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ADP

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

2.9

Work/Life balance

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

3.0

Jul 14, 2017

Great company to work for!

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Offered a lot of great benefits and discounts for employees. Great incentives for upselling.

Cons

Management micromanaged every aspect of work duties including constantly checking computer and time off of phones. A lot of politics played into promotions . And company attendance policy was ridiculous. Very hard to get PTO approved and not one bit understanding when it came to emergencies. People would actually consider not taking time off to take their sick children to doctor due to fear of losing their jobs.

ADP Response

Thank you for the thorough and insightful review of your time with ADP. We will share with our HR leaders.

2.0

Jul 13, 2017

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They give yearly bonuses. Good HR department.

Cons

I worked with a very dysfunctional group. Too much gossip and backstabbing going on.

ADP Response

Thank you for feedback and apologies for your negative experience.

1.0

Apr 26, 2017

Poor Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free coffee, decent benefits (401K, PTO, Employee discounts)

Cons

Understaffed, little to no recognition for your work, your voice is not heard, takes a long time to advance (minimum is 18 months), hard to advance into a job you want.

ADP Response

Thank you for your rating and review.

Viewing 385 - 387 of 433 Reviews

Jobs at ADP

Associate Account Manager - Entry Level (Non-Sales)

Associate Account Manager - Entry Level (Non-Sales)

Maitland, FL

View job

Customer Service Representative / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Representative/Call Center/Client Support

ADP reviews FAQs

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ADP

ADP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for!

Customer Service

Poor Management

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