ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)
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Maria Black

54% approve of CEO

54% positive business outlook

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews
1.0
Mar 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Their benefits and compensation packages were very competitive. Often offered additional incentives, but be sure to read the fine print.

Cons

I worked at this company for 5 years. When I started I was a healthy and happy person. When I left I had numerous stress and anxiety related issues, which for the most part were due to the job. (Per my doctor and the fact that 6 months after leaving I was back to a good place). To succeed at ADP it all depends on who you know and who`s butt you`re willing to kiss. My last year there, I never changed positions, yet I had 4 different managers, all of whom expected very different things. They pride themselves on not being a call centre and putting the client first, yet in my last few years the focus made a complete shift from goals rearding service to goals regarding stats and it hurt the entire department. I`d say the worst part about ADP though was how they handled employee problems. As I said I developed severe mental illness while working there. I tried working with HR and my doctor, and though my doctor would write exactly what was going on they wouldn`t work with me. Either I was too sick to work and had to take (unpaid) STD or I wasn`t really sick and should have no problems working like everyone else. It came to a head when I had a full blown panic attack at the office and my managers solution was to lock me in a small room until I calmed down. If you like high stress, sucking up to managers, and can put up with a lot because of good pay and benefits, sure, work at ADP. If you care about your well being stay far far away.

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ADP Response
9y
Hello and thank you for this review of your experience with ADP in Nova Scotia. We apologize that your term at ADP was so tumultuous. We have escalated this review to our HR teams. Thank you again.
2.0
Feb 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The co-workers are good and the pay is good.

Cons

Long hours, outsourcing of jobs to other countries, not enough support technicians, does not replace when an associate leaves and adds more work to the already overwhelmed staff

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ADP Response
9y
Thank you for the commentary on our Williamsville, NY location.
5.0
Jul 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Very great place to work. Always lively no dull moments. Everyone is so nice and helpful. I wouldn't change this job for nothing.

Cons

There is no bad comments to say great place. It's a real pleasant place everybody is so helpful and lively. On going training.

Viewing 388 - 390 of 433 Reviews

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