ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)
avatar

Maria Black

54% approve of CEO

54% positive business outlook

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews
4.0
Jul 14, 2021
Recommend
CEO approval
Business Outlook

Pros

People you work with, payroll product offering. pay is decent

Cons

approach to customer or system issues is sometimes reactive rather than proactive

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ADP Response
4y
We appreciate the time you spent with ADP and the insights and advice you have shared. Your feedback will be provided to our leadership teams, so we can better improve our associate experience.
4.0
Jul 11, 2021

Great employer!

Recommend
CEO approval
Business Outlook

Pros

Recognized and rewarded for hard work.

Cons

Challenges with work/life balance during busy times.

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ADP Response
4y
Thank you for the review - your tenure with ADP is super appreciated, and your insights are valued.
3.0
Jul 5, 2021
Recommend
CEO approval
Business Outlook

Pros

9 - 5:30pm Office hours Monday - Friday and federal holidays off. You get plenty of paid time off, free doctor onsite.

Cons

The job can be though as a client service rep the stress is intense when you come out of training you can barely help clients on your own since 10 week training only covered 10% of the job. At the 5th month after training is when I started feeling more knowledgeable and comfortable.

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ADP Response
4y
Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have provided about your role.
Viewing 265 - 267 of 433 Reviews

Glassdoor has 24,920 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.