Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1646 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1080 reviews)); "The training is great no matter what the subject matter and my leadership encourages and develops their employees." ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 822 reviews)); "Some managers are bad apples but not all" ((in 469 reviews)); "low salary and very influenced" ((in 465 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 143 reviews))

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews

3.0

Jun 30, 2021

Good starting job, make sure you actively move around company, network fast

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

-WFH, Norfolk Office is in downtown area, lots of clubs, opportunities to network and get to know your collegues, easy to communicate with management, fun but still a lot of work

Cons

I would say don't get stuck doing the same thing for 3 years, that was my fault. I should have been more active in trying different roles and taking advantage of the free courses and development programs they have. Otherwise working in the call center gets super repetitive. Taking PTO was a nightmare, you automatically get 2 weeks of PTO and off weekends. With the workload you do, you must use PTO for doctors visits, etc. You can only take PTO if it's approved which can be a tedious process.

ADP Response

4y

Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution. We will share your insights with our leadership, so we can better improve our process.

3.0

Jun 24, 2021

OK company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, ability to advance within company

Cons

Stressful, call center environment, hours vary

ADP Response

4y

We really appreciate your review and rating. Thank you for sharing insights with us on Glassdoor. Your feedback is valuable to us.

4.0

Jun 22, 2021

Good company that care about its ees, but insufficient competitives

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good culture with good reputation, sales environment is relaxin

Cons

product is in some way lack of competitive

ADP Response

4y

Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have shared.

Viewing 268 - 270 of 433 Reviews

Jobs at ADP

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Associate Account Manager - Entry Level (Non-Sales)

Customer Service Representative/Call Center/Client Support

Client Service & Product Support Consultant - Fraud Investigation

Customer Service Representative / Call Center / Client Support

ADP

ADP Client Support Associate reviews

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Reviews by job title

Good starting job, make sure you actively move around company, network fast

OK company

Good company that care about its ees, but insufficient competitives

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