Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.0 out of 5 stars in 444 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 444 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

43% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1632 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1452 reviews)); "Good work life balance and learning" ((in 1432 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 749 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 832 reviews)); "Some managers are bad apples but not all" ((in 480 reviews)); "low salary and very influenced" ((in 472 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 156 reviews)); "Can be stressful and long hours" ((in 149 reviews))

ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(444 total reviews)

Maria Black

47% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (444 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 444 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

444 reviews

1.0

Feb 10, 2021

Taco Bell would be a better job

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Benefits are OK, some freedom to do what you can to make client happy

Cons

Management, clear favoritism, no support. If you're not a favorite, you know it. I had to go on FMLA for doctor's appointments. Whenever I went to an appointment, I was met with clear disappointment. Whenever I expressed a desire to move within the company, I was written up so I couldn't. It is all about the phone there and constantly pushing more and more products. They claim it isn't a call center, but when a metric is how many times you answer the phone, it's a call center. I left there in May of 2020 to a better job with a different company and I've never been happier. I never thought a positive work environment could exist because ADP drills into your head about how "awesome" it is. They preach "each person counts," but each person counts when you're a favorite

ADP Response

5y

Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

1.0

Feb 2, 2021

confusion

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

you get to go home. you get insurance. You get to go home

Cons

You have to come into work. They berate you. You have to come back from lunch.

ADP Response

5y

Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

4.0

Jan 27, 2021

Associate account manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good people, decent pay & good management

Cons

All the calls, false promises

ADP Response

5y

We appreciate the review and rating. Thank you for sharing your experience.

Viewing 316 - 318 of 444 Reviews

Jobs at ADP

Client Service Associate - Dec '25/May '26 Grads

Associate Client Support Consultant - Chat Team

Associate Client Support Consultant - Chat Team

Client Service Associate - Dec '25/May '26 Grads

Associate Client Support Consultant

ADP

ADP Client Support Associate reviews

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Taco Bell would be a better job

confusion

Associate account manager

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