Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.0 out of 5 stars in 445 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 445 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

43% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (639) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1651 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1457 reviews)); "Flexible and good work life balance" ((in 1441 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1069 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 845 reviews)); "Some managers are bad apples but not all" ((in 494 reviews)); "low salary and very influenced" ((in 480 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 143 reviews))

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ADP

ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(445 total reviews)

Maria Black

47% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 445 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

445 reviews

4.0

Jul 1, 2023

ADP in 4 years

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Has a lot of room for upskilling - Has a cozy office with a lot of perks

Cons

- Business units were not equal; some were given a LOT of incentives and some were NONE - Leadership keeps on changing; General Manager position has been changed 3 times in 4 years

ADP Response

We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

1.0

Jun 29, 2023

Bad training

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Reputable company on resume Cool coworkers PTO 401k match Commission

Cons

The training is atrocious. It’s 10 weeks full or nothing. They teach you the BASICS of payroll and you get zero training on the actual tax/amendment/agency notice questions clients ACTUALLY call about. You’re stuck not knowing how to answer questions you’re asked and it’s incredibly stressful and anxiety inducing. People quit all the time shortly after training ends. For how much knowledge is needed to do this job, the pay is a slap in the face. That’s why everyone ends up quitting because the stress is now where near worth dealing with such low pay. No WONDER they spend so much time in training trying to sell hopes and dreams and career development. They 100% know that the job itself is horribly set up and the training sets you up for failure. If training was provided I promise you employees wouldn’t quit so fast and wouldn’t be so stressed out constantly.

ADP Response

Thank you for sharing your review and rating with us on Glassdoor. We appreciate your insights and encourage you to reach out to your leaders or site HR team and discuss the details of your feedback so that we may address them and make sure they receive the right attention and action.

3.0

Jun 14, 2023

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Building was very nice and up to date

Cons

Have to fight for time off

ADP Response

Thank you for sharing feedback about your ADP experience.

Viewing 136 - 138 of 445 Reviews

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ADP Client Support Associate reviews

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Bad training

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