Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.0 out of 5 stars in 444 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 444 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

43% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (639) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1652 reviews)); "Flexible and good work life balance" ((in 1457 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1432 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1044 reviews)); "Very flexible and good pay" ((in 737 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 848 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 477 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 156 reviews)); "Can be stressful and long hours" ((in 153 reviews))

ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(444 total reviews)

Maria Black

47% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 444 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

444 reviews

3.0

Feb 11, 2022

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Open mindedness and room for growth

Cons

Disconnect between departments Extreme feeling of being burnt out

ADP Response

4y

Thank you for sharing your viewpoint. We will share your insights with our leaders, so we can better improve our process.

3.0

Feb 2, 2022

Okay, but overwhelming

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great collegues and connecting with others is somewhat okay.

Cons

- Will be overwhelmed with clients, especially as a client account manager. AKA workload is too much. - Feedback given to leadership is turned back on you, for example, what can YOU do to resolve any problems or the workload you have, rather than managers seeing that their people are overloaded

ADP Response

4y

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

1.0

Feb 2, 2022

Overworked and Underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

- open-door policy - decent PTO - decent 401K

Cons

- being an account manager means doing your clients' jobs - you are expected to do the work of other account managers - inbound call taking nonstop for clients that are not apart of your client base unable to get your work done but managers only being concerned with NPS scores - huge client base with hundreds of client contacts which makes it nearly impossible to actually attend to one - clients are not trained on the products and neither are employees - the company in itself is too large so there are positions within the company based solely so you can ask the questions from your clients that you have no clue how to answer - very poor service model - you are expected to be a robot with no emotion, but just willing to serve your client no matter what

ADP Response

4y

Thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.

Viewing 229 - 231 of 444 Reviews

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ADP Client Support Associate reviews

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Okay, but overwhelming

Overworked and Underpaid

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