Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.0 out of 5 stars in 444 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 444 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

43% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (639) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1613 reviews)); "Flexible and good work life balance" ((in 1423 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1422 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 163 reviews)); "Can be stressful and long hours" ((in 157 reviews))

ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(444 total reviews)

Maria Black

47% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (444 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 444 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

444 reviews

5.0

Jul 21, 2021

Great Place to Work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Everyone is so nice and willing to work with you to solve problems.

Cons

ADP is so big - sometimes you have to go through multiple people to get answers. Everyone is willing to collaborate.

ADP Response

4y

Thank you for sharing your ADP experience with us on Glassdoor. We value your feedback.

2.0

Jul 14, 2021

Good Company to work with however not all departments are handled the same way

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay out is good as in one of the Fortune 500

Cons

Management and favoritism, upraisal happens on average grading and for dmonetary hike u end up waiting for 4 yrs or more. best performer are made in heaven

ADP Response

4y

Thank you for taking the time to share your feedback. Your suggestions on how we can improve our associate experience are valuable to us.

4.0

Jul 14, 2021

Busy work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People you work with, payroll product offering. pay is decent

Cons

approach to customer or system issues is sometimes reactive rather than proactive

ADP Response

4y

We appreciate the time you spent with ADP and the insights and advice you have shared. Your feedback will be provided to our leadership teams, so we can better improve our associate experience.

Viewing 271 - 273 of 444 Reviews

Jobs at ADP

Associate Client Support Consultant - Chat Team

Associate Client Support Consultant

Associate Client Support Consultant - Chat Team

Bilingual Associate Client Support Consultants

Bilingual Associate Client Support Consultants

Miami, FL

View job

ADP

ADP Client Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Place to Work

Good Company to work with however not all departments are handled the same way

Busy work environment

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