Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1674) , Associate District Manager (641) , Payroll Specialist (420) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (327) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1657 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1436 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1068 reviews)); "Very flexible and good pay" ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 842 reviews)); "Some managers are bad apples but not all" ((in 490 reviews)); "low salary and very influenced" ((in 479 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 156 reviews)); "Can be stressful and long hours" ((in 152 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(380 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.1

Senior management

2.9

Work/Life balance

Customer Service CSR employees have rated ADP with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

2.0

May 19, 2026

Supportive team, but overworked and underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive team and company lunches.

Cons

You are overworked and underpaid. They only care about client surveys and retention rates at the expense of your mental health.

ADP Response

1mo

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

3.0

Apr 22, 2026

Good company, but management needs improvement

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good company compared to others

Cons

Bad management at the local office

ADP Response

1mo

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

5.0

Feb 25, 2026

Stable

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good place for stable growth

Cons

Old and kinda life sucking

ADP Response

2mo

Thank you for the amazing rating! We appreciate the time you spent with ADP.

Viewing 4 - 6 of 380 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Representative / Call Center / Client Support

Customer Service Representative/Call Center/Client Support

Customer Service Rep / Call Center / Client Support

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ADP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team, but overworked and underpaid

Good company, but management needs improvement

Stable

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