Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (641) , Payroll Specialist (420) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (327) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1670 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1457 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1079 reviews)); "Very flexible and good pay" ((in 772 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "low salary and very influenced" ((in 476 reviews)); "Some managers are bad apples but not all" ((in 472 reviews)); "Can be stressful and long hours" ((in 156 reviews)); "Poor upper management." ((in 150 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(380 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.1

Senior management

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

5.0

Jul 1, 2014

Very good company to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice work culture to work

Cons

nothing much to say here

1.0

Jul 1, 2014

ADP is a Terrible company to work for they Fire Older workers and hire works in th ePhillipeans!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits start immediately after you are hired.

Cons

They work you like a Dog!! No Training!!\ Hire Young Kids Firing older workers due to their age!!! Long Hours Low Pay!!

3.0

May 26, 2014

Great environment but with little opportunities for advancement.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very few opportunities for advancement.

Cons

Great values and sense of business integrity. Great training.

Viewing 355 - 357 of 380 Reviews

Jobs at ADP

Client Service Associate - Dec '25/May '26 Grads

Client Support Consultant - Dec '25/May '26 Grads

Customer Service Representative/Call Center/Client Support

Customer Service Representative / Call Center / Client Support

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ADP

ADP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very good company to work

ADP is a Terrible company to work for they Fire Older workers and hire works in th ePhillipeans!!

Great environment but with little opportunities for advancement.

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