Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (641) , Payroll Specialist (420) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (327) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1670 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1457 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1079 reviews)); "Very flexible and good pay" ((in 772 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "low salary and very influenced" ((in 476 reviews)); "Some managers are bad apples but not all" ((in 472 reviews)); "Can be stressful and long hours" ((in 156 reviews)); "Poor upper management." ((in 150 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(380 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.1

Senior management

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

2.0

May 6, 2014

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP/Cobalt is growing and has great successes. There are no layoffs. They manage websites for Automotive Dealers and have a contracts with several OEM's. There can be great work live balance with telecommuting. Benefits are average.

Cons

This company is all about who you know and if they like you. My experience has been you have to be willing to say yes to everything. You can also behave badly and get away with it and be promoted. Your work will not stand on it's own. In fact I have been told that work performance has nothing to do with promotions.

3.0

Feb 13, 2014

Good company to work .

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good compnay, good benefits, national large company with good reputation.

Cons

Customer Service is inconsistant, each of the reps are not consistant. Not much room for movement with divisions.

2.0

Dec 1, 2013

Disorganized management leads to inconsistent results.

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP has flexible schedules for some positions, which enhances work/life balances. The company offers a lot of opportunity for volunteering and charity work.

Cons

Large workload and long hours. Management has problems balancing workload, so employees expected to pick up the slack. The company is slow to respond to feedback and the bottom line is more important than employee satisfaction. Certain business groups have low morale and distrust with senior management.

Viewing 358 - 360 of 380 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Representative/Call Center/Client Support

Customer Service Representative / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

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ADP reviews ADP Customer Service (CSR) reviews

ADP

ADP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Account Manager

Good company to work .

Disorganized management leads to inconsistent results.

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