Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (641) , Payroll Specialist (420) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (327) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1670 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1457 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1079 reviews)); "Very flexible and good pay" ((in 772 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "low salary and very influenced" ((in 476 reviews)); "Some managers are bad apples but not all" ((in 472 reviews)); "Can be stressful and long hours" ((in 156 reviews)); "Poor upper management." ((in 150 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(380 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.1

Senior management

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

4.0

Sep 18, 2013

enjoyed lots of perks

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

advancement , lots of help, bonus

Cons

i had to travel , lots of work

4.0

Sep 9, 2013

A great place to start a career

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible, Great Career Opportunities, Competitive Pay, Heath Benifits

Cons

Location, Location, Location....Internal Communication, Bonus Structure, Job Requirements change frequently

4.0

Aug 26, 2013

Good Work/Life Balance

Account manager

Recommend

CEO approval

Business Outlook

Pros

I love the work/life balance at ADP. Training is also good. I've been lucky to work with great teams and great managers. They offer great PTO benefits especially working for more than 5 years.

Cons

Can be stressful at times. The pay could be a little bit better for the amount of work we do.

Viewing 361 - 363 of 380 Reviews

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ADP Customer Service (CSR) reviews

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enjoyed lots of perks

A great place to start a career

Good Work/Life Balance

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