Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (65) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 399 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 367 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "Work from home life is good" ((in 128 reviews)); "Good money if you are good at upselling" ((in 117 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 389 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 184 reviews)); "No training (sink or swim)" ((in 163 reviews)); "Only a few managers are good." ((in 153 reviews)); "No work life balance if you're sick you basically have to die at work or be fired." ((in 110 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Anaheim , Fort Worth , Memphis

ADT reviews

3.0

41% would recommend to a friend

(3,463 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

2.0

Jan 12, 2013

It was good for a while

Team lead

Recommend

CEO approval

Business Outlook

Pros

As a new stand alone company ADT CEO has promised to turn the company around.

Cons

ADT's management is constantly looking for ways to get more from their employees and technology, without compensating more. In some instances it cost the employees money. Consider an initiative to automate some calls that normally would have been handled by a live person. This was great, a lower work load, but more people being written up for missing their stats. They can't help that there is no call or alarm for them to handle for 5 or more minutes between calls / alarms.. Management would make changes, but never adjust the expectations of the employees. This has caused some their jobs and others who are still there have lost their performance bonus.

2.0

Jan 9, 2013

If motivated, pays well. But with lots of frustration

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

As long as you're fulfilling your quota, you are free to enjoy life as well as work throughout the week. You need to know how to sell well to enjoy stressless benefits like that.

Cons

Certain management is unhelpful and behind the times. Any change in procedure is not adapted swiftly and when done so, is often forgotten after a short time period. Inter-department collaboration on mutually beneficial operations procedure is nonexistent.

3.0

Jan 9, 2013

Takes a special type of person to work in sales at ADT

Residential resale representative

Recommend

CEO approval

Business Outlook

Pros

*Ipad provided, phone allowance, car allowance *"model sales call" can help you in general professionally *Stable company controls the market

Cons

*Terrible leads when cold calling(100 calls expected daily) potential customers where either already customers, angry about previous service, or WRONG NUMBER. Out of 100 calls you might get 2 appointments and 1 of those was either a no show or a cancel. *Management does not care that leads are poor they just want you to call, no attempts made to improve the quality of leads *Lots of driving- 30-50 miles for one appointment was normal *Lots of cancelled appointments that were not discovered until you are sitting in front of the customers home. *Multiple software systems(3-4) to navigate prior to sales calls *50-100 cold call door knocks expected daily *After first 3 months 100% commission *Outside of the 1 week corporate training, training by manager is spotty at best. To be honest it depends on the manager. *VERY HIGH TURNOVER

Viewing 3316 - 3318 of 3,463 Reviews

Jobs at ADT

Business Sales Representative (Job ID 3020379)

Business Sales Representative (Job ID 3021384)

Sales Representative (Job ID 3020147)

Business Sales Representative (Job ID 3020349)

Customer Service/Call Center Representative

ADT

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It was good for a while

If motivated, pays well. But with lots of frustration

Takes a special type of person to work in sales at ADT

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