Is ADT Rochester a good place to work?

Employees in Rochester have rated ADT with 3.0 out of 5 stars in 60 anonymous Glassdoor reviews. To compare, worldwide ADT employees have given a rating of 3.0 out of 5. Search open jobs at ADT in Rochester or explore more of the top rated companies in Rochester .

Does ADT pay well in Rochester?

ADT employees working in Rochester rate their compensation and benefits with 3.7 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all ADT employees. Browse ADT salaries in Rochester to find out how much you could get paid.

How is the work culture at ADT in Rochester?

Employees in Rochester have rated ADT with 2.2 out of 5 for work-life-balance (equal to company-wide rating), 3.8 out of 5 for diversity and inclusion (equal to company-wide rating), 3.1 out of 5 for culture and values (equal to company-wide rating) and 3.6 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are ADT employees in Rochester?

35% of employees in Rochester would recommend working at ADT to a friend, compared to 35% of ADT employees worldwide . This is based on 60 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (97) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (65) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 382 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 369 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 193 reviews)); "Work from home life is good" ((in 123 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 118 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 372 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 179 reviews)); "No training (sink or swim)" ((in 170 reviews)); "The managers have no.formal" ((in 153 reviews)); "horrible upper management." ((in 108 reviews))

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Anaheim , Fort Worth , Memphis

ADT Rochester reviews

3.0

35% would recommend to a friend

(60 total reviews)

Jim DeVries

45% approve of CEO

38% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.6

Career opportunities

3.1

Culture & values

2.9

Senior management

2.2

Work/Life balance

Employees in Rochester have given ADT a rating of 3.0 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most employees have an average working experience in Rochester. The ADT employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

2.0

May 4, 2026

Don't work here.

Team manager

Recommend

CEO approval

Business Outlook

Pros

Insurance options/coverage are pretty good

Cons

Management is a mess. The company has been bought and sold so many times, it feels like it isn't cohesive anymore. Policies change more often than they should, and often conflict with each other. Upper management does not listen to anyone below them.

ADT Response

2w

We appreciate you taking the time to leave a review and for your long tenure in Rochester, New York. We’re glad to hear you found value in the benefits offered, and we appreciate your perspective on leadership. Creating an environment where employees feel heard is important to us, which is why we actively gather feedback through ongoing listening efforts, like the annual employee sentiment survey, to continue improving. If you'd like to share more details regarding your experience, please email recruiting@adt.com. Thank you for your 10 years of dedication to helping keep people safe.

2.0

Jan 20, 2026

Horrible attendance policy

Customer monitoring specialist

Recommend

CEO approval

Business Outlook

Pros

Processes are simple once you learn terminology

Cons

The attendance policy at ADT is horrible. If you miss over 40 hours of unplanned time you’re at risk of being terminated. They don’t accept Dr notes as excused time so if you’re sick for more than 3 days, expect to have to fight with short term disability providers. They claim to be family oriented but they do not care if you have kids, people to care for, none of it.

5.0

Jun 6, 2025

Great place to work

Multi unit manager

Recommend

CEO approval

Business Outlook

Pros

Great Culture Opportunities to advance Inclusiveness Ever evolving and encouraging of outside the box thinking Benefits Doing something that helps save lives and gives people confidence in the security of their family

Cons

Every job has opportunities.. Its all about your perception to that opportunity makes it a "CON". The opportunities I am faced with I look at as ways I get to help make something better and help us grow.

Viewing 1 - 3 of 60 Reviews

Jobs at ADT

Customer Service Dispatcher

Low Voltage Technician

Security Patrol Officer

Remote Collections Specialist

ADT

ADT Rochester reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don't work here.

Horrible attendance policy

Great place to work

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