Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 392 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 372 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 192 reviews)); "Work from home life is good" ((in 132 reviews)); "Good money if you are good at upselling" ((in 113 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 378 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 185 reviews)); "No training (sink or swim)" ((in 167 reviews)); "The managers have no.formal" ((in 155 reviews)); "horrible upper management." ((in 111 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Anaheim , Fort Worth , Memphis

ADT reviews

3.0

41% would recommend to a friend

(3,462 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ADT has an employee rating of 3.0 out of 5 stars, based on 3,462 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

3.0

Oct 27, 2025

Solutions Advisor

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, opportunity to make money with support from management and company provided leads.

Cons

Quotas keep going up and pay remains the same or lower. Company provided appointments are not very good. Mostly working to get your own sales through networking and data mining lots of bad leads to get a gold nugget.

3.0

Oct 26, 2025

Would not recommend

Solutions advisor

Recommend

CEO approval

Business Outlook

Pros

Good work environment, good local management

Cons

Almost no company appointments, you have to look for leads on your own. Even other solutions advisors with over 10 years of experience are struggling to survive. The national phone sales team takes everything worthwhile, sometimes even stealing and leaves the leftovers to local advisors.

3.0

Oct 26, 2025

No progression path

Roc technician

Recommend

CEO approval

Business Outlook

Pros

Pay is decent, variety on calls

Cons

Technical support is becoming like a call centre, forcing changes based on expected behaviours over the need to finish the job on each call, putting in extra effort does not feel rewarding.

Viewing 100 - 102 of 3,462 Reviews

Jobs at ADT

Remote Collections Specialist

Supply Chain Coordinator

Service Technician - Intermediate

Installation Technician

Oklahoma City, OK

View job

Smart Home Consultant

ADT

ADT reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Solutions Advisor

Would not recommend

No progression path

Jobs at ADT

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