There are no words to describe the management at this place. Absolutely terrible. Let me just start out my mentioning that the other reviews on Glassdoor complaining about the management are completely accurate. This really isn't a joke. There are managers in particular who have messed up MAJORLY and haven't gotten to hear about it. They have no regrets whatsoever – and why would they? They probably don’t even comprehend what they’ve done. They aren't fit to work a basic job at McDonald's but have somehow earned the title at this place. Let me just go over some of the ridiculous things that have occurred in the past - Hired a person who literally couldn't see the monitor because of a condition in her eyesight (I have no words to explain this one. How do you even hire someone like that when you clearly that the job requires you to be on the computer for the whole 8 hours). Posting STICKY NOTES while the reviewers are on the call with the client telling them not to use their personal cell phones. What even. Even a 2-year-old has more common sense than that. Also, micromanaging to the EXTREME. I didn't even know this was possible until I witnessed it first hand at this job. The manager will bother you about everything which ranges from talking at your desk with others (even while there are no calls to take), not to be on your phone (even while you're on break), and not to do anything except stare into oblivion while you're sitting at your desk. The promotions are unfair as well as another reviewer stated. People who have lower qualifications have been promoted and I’m guessing this is because either management does not know what they are doing at all or that the person promoted was a favorite. I’m not sure which one is worse at this point. If you’re still reading at this point, you know how when you take a survey about your managers it is supposed to be discrete and you know that you won’t be identified. It’s pretty basic. Well, not here. Write a bad review and they actually come up to you asking why you think that the management is bad etc. And don’t get me wrong here, it’s not so that they can improve. It’s simply for their own benefit and this will later result in less favoritism and probably higher micromanaging. The times schedules are super STRICT. You can’t even be minutes late and cannot log in earlier than your start time. This is how you train animals. This isn’t how you treat employees. The lunches are only 30 minutes and needless to say, even those are strict. Absolutely no room for growth and the disorganized management plays a huge role in this. On a last note, do not believe the positive reviews. If you take a closer look, all the positive reviews are mostly the same and this is because the company PAYS people to increase the ratings (which is just pathetic at this point).
