AMR reviews

3.5

60% would recommend to a friend

(2,511 total reviews)
avatar

Ted Van Horne

63% approve of CEO

51% positive business outlook

AMR has an employee rating of 3.5 out of 5 stars, based on 2,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AMR employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Jul 2, 2017

Tough

Recommend
CEO approval
Business Outlook

Pros

Work with great people in the field.

Cons

Management does not care about you. They care about the bottom line.

1.0
May 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Experience. Due to the number of calls you will run you will get a lot of experience. As another reviewer mentioned this is definitely a good place to get experience dealing with corrupt, antagonistic and incompetent management. You also get lots of experience being verbally abused and degraded by the Los Angeles County Fire Department! Overtime is available. There is a union and it has recently become stronger and more effective. It provides some protection from management. Flexible schedule if you can handle working several days straight with no sleep. Generally good field level employees that really help each other out.

Cons

Almost Everything. Pay is minimum wage for 24hr shifts and a little more for shifts 12hrs or less. Benefits are expensive and premiums are high. Horrible management. There is currently only one member of the management team with any integrity and he is largely ostracized by the rest of the management team who trash talk him behind his back to his subordinates every chance they get. Most stations are extremely busy and there is no concern whatsoever for crew safety. You could run 911 calls all day and then at night get sent on a LDT (long distance transport) normally these are 60-100 miles but sometimes more. When you down enough caffeine to get you there and back you come back to your station and immediately get more 911 calls. Crews regularly fall asleep while driving due to extreme exhaustion. As long as there is no damage when they hit a curb or go off the shoulder these are not reported. If you report them you get written up and possibly a suspension. You also won't be able to pick up more shifts which most need to do in order to pay the bills. Injuries are extremely common and management often harasses those who go out on injury. Much of the work force is composed of those trying to get into the fire department. Since only a small percentage make it on the rest are often stuck working in private ambulance companies while trying to pay off school loans. The result is a lot of people in some sort of financial hardship and management loves to hold your job over your head constantly threatening loss of employment for anything from involvement with the union to refusing to do special favors for management. Those who are applying with the fire departments need to keep a clean record and management takes full advantage of this knowing that these individuals will do ANYTHING to avoid ruining​ their career. Use your imagination... It's happened. Along with this AMR will do anything to please the contracted hospitals and LA Co Fire. If a firefighter or nurse is having a bad day AMR will side with them almost every time to protect their contracts. This has given them free reign to verbally abused and degrade crews. Expect to hold the wall a lot! Hospitals are busy and Palmdale Regional has lazy charge/triage nurses. I have seen crews sit holding the wall for more than four hours only to be told to put their patient in the waiting room. (This happened without​ any testing or evaluation being done during those four hours.) I have seen patients in excruciating pain with broken bones left without hospital care on an ambulance gurney for fifteen hours. Meanwhile the charge nurse was posting on Facebook and playing on her phone. Most Fire Department medics only want to be firefighters and have no interest in providing good patient care. They're goal is to send every person who calls 911 to the hospital by ambulance but without a fire department medic going with them. They think this protects them from liability and prevents "rekindles". The result is they have trained many in the community to abuse the 911 system. They often threaten alert and oriented adults to go to the hospital and sometimes just kidnap people who are adamatly refusing to go. These are not rare occurrences. Expect to see at least one every couple of shifts. The fire medics also regularly lie to base hospitals to ship patients BLS. You get left trying to care for an ALS patient with BLS scope and equipment. Also you are often sent to the wrong facility because you are sent to the MAR (closest hospital) instead of the correct specialty hospital. (If there is a reason to go to a specialty hospital generally fire medics have to follow up.) If you choose to upgrade and divert to the correct facility you have to recontact the fire department and if you are far enough away from the hospital re-respond fire medics. This is a good way to get the fire department furious at you. Expect to face disciplinary ​actions due to multiple made up complaints. The doctor at the ER will thank you but there will be hell to pay.

4.0
Nov 19, 2016

Used to be a good company

Recommend
CEO approval
Business Outlook

Pros

I was hired here over a year ago. It used to be a good company, the old base was small and everyone was kind of family. But since we've taken on new contracts they've been pushing people to come in more hours. We used to do a lot of events, but we barely have enough people to staff the street so we've had to cut back on events. It's a good job to get your foot in the medical community, but once you get it you should immediately start dropping applications for hospital jobs and educational opportunities.

Cons

They tried to make everyone do 3 12 hour shifts so "there wouldn't be anymore holdovers." Everyone saw through that which is why the majority of people are looking for new jobs. The only people still here are people who haven't found a new job yet. You will get held over past the end of your 90% of the time. Don't expect to be off for 2 hours past the end of your shift. Also the salary is bs when I first started I was making a little over $11/hr. I'm making about 12.25 now and I have over a year of experience. They wonder why everyone's leaving for hospital jobs and other transport companies.

Viewing 58 - 60 of 2,511 Reviews

Glassdoor has 2,578 AMR reviews submitted anonymously by AMR employees. Read employee reviews and ratings on Glassdoor to decide if AMR is right for you.