Is APL a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at APL have rated their employer with 3.5 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at APL .

Does APL pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at APL with 4.2 out of 5 stars based on 26 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 41 reviews)); "Pay is good" ((in 36 reviews)); "Great people and loved the fact I worked part time" ((in 31 reviews)); "Good work life balance" ((in 28 reviews)); "flexible , good colleagues" ((in 28 reviews))

What are the cons of working at APL according to real employee reviews?

"Account managers were terrible." ((in 9 reviews)); "long hours and boss don't really appreciate your work" ((in 6 reviews)); "Middle management needs better leadership." ((in 6 reviews)); "No Bonuses" ((in 5 reviews)); "Poor upper management, no direction from Senior level management, does not care about people" ((in 5 reviews))

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APL

APL Customer Service Representative reviews

3.5

65% would recommend to a friend

(26 total reviews)

Nicolas Sartini

100% approve of CEO

36% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.2

Diversity & inclusion

2.9

Culture & values

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Customer Service Representative employees have rated APL with 3.5 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

4.0

Sep 28, 2021

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company even after merged with CMA

Cons

Salary not the best but similar to other companies

4.0

Aug 16, 2021

Stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Union job. Good pay. Building facilities available to use at no charge. Free parking and near interstate

Cons

Unclear job duties. Overworked staff not the best covid policy at work. Can’t work from home

4.0

May 31, 2021

Good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady pay, PTO, floating holidays

Cons

Same thing every day. Not much room for growth

Viewing 1 - 3 of 26 Reviews

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APL Customer Service Representative reviews

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