Is APL a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at APL have rated their employer with 3.5 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at APL .

Does APL pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at APL with 4.2 out of 5 stars based on 26 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 44 reviews)); "Great people and loved the fact I worked part time" ((in 33 reviews)); "Pay is good" ((in 27 reviews)); "flexible , good colleagues" ((in 27 reviews)); "Good work life balance" ((in 26 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 18 reviews)); "Account managers were terrible." ((in 8 reviews)); "Poor leadership and teamwork." ((in 7 reviews)); "No Bonuses" ((in 6 reviews)); "long hours and boss don't really appreciate your work" ((in 6 reviews))

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APL

APL Customer Service Representative reviews

3.5

65% would recommend to a friend

(26 total reviews)

Nicolas Sartini

100% approve of CEO

36% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.2

Diversity & inclusion

2.9

Culture & values

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Customer Service Representative employees have rated APL with 3.5 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

5.0

Oct 29, 2020

Great union based company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary along with great work environment

Cons

Can't think of any since I've been with the company.

2.0

Oct 28, 2020

Great pay; Poor People skills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits; Plenty of PTO; Union;

Cons

Union; Lack of Growth; Buddy Buddy system in terms of promotions; Mgmt does not care about employees;

4.0

Apr 1, 2020

Great opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good remuneration package, options for advancement, option to work in same companys over seas offices

Cons

Since its a big company the bureaucracy can be hassle at times

Viewing 10 - 12 of 26 Reviews

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APL Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great union based company!

Great pay; Poor People skills

Great opportunity

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