Is APL a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at APL have rated their employer with 3.1 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at APL .

Does APL pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at APL with 4.0 out of 5 stars based on 37 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 47 reviews)); "Great people and loved the fact I worked part time" ((in 34 reviews)); "Pay is good" ((in 29 reviews)); "flexible , good colleagues" ((in 24 reviews)); "Competitive salaries and receptive to impactful ideas from employees." ((in 17 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 18 reviews)); "Account managers were terrible." ((in 8 reviews)); "Poor leadership and teamwork." ((in 7 reviews)); "Poor upper management, no direction from Senior level management, does not care about people" ((in 6 reviews)); "long hours and boss don't really appreciate your work" ((in 6 reviews))

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APL

APL Customer Service (CSR) reviews

3.1

50% would recommend to a friend

(37 total reviews)

Nicolas Sartini

28% approve of CEO

27% positive business outlook

Ratings by category

4.0

Compensation and benefits

2.9

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.3

Diversity & inclusion

1.5

Culture & values

Customer Service (CSR) employees have rated APL with 3.1 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37 reviews

5.0

Mar 12, 2021

Truly a great place to work at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere and great colleagues.

Cons

Not that many additional benefits.

2.0

Nov 10, 2020

Eh. It was better before CMA took over

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

salary and benefits are good

Cons

everything else since CMA took over

1.0

Nov 3, 2020

Toxic environment

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits for union employees. Almost impossible to be fired no.matter what you do

Cons

Toxic environment Upper mgmt does not care Promotions usually give. To favorites Hr has too.much control on decisions Mid mgmt has too much workload and held to different standards and ger no recognition and mgmt has no job security

Viewing 13 - 15 of 37 Reviews

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APL Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Truly a great place to work at

Eh. It was better before CMA took over

Toxic environment

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