Is APL a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at APL have rated their employer with 3.1 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at APL .

Does APL pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at APL with 4.0 out of 5 stars based on 37 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 45 reviews)); "Great people and loved the fact I worked part time" ((in 32 reviews)); "Good work life balance" ((in 29 reviews)); "Pay is good" ((in 29 reviews)); "flexible , good colleagues" ((in 27 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 17 reviews)); "Account managers were terrible." ((in 9 reviews)); "long hours and boss don't really appreciate your work" ((in 7 reviews)); "Poor leadership and teamwork." ((in 7 reviews)); "Poor upper management, no direction from Senior level management, does not care about people" ((in 6 reviews))

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APL

APL Customer Service (CSR) reviews

3.1

50% would recommend to a friend

(37 total reviews)

Nicolas Sartini

28% approve of CEO

27% positive business outlook

Ratings by category

4.0

Compensation and benefits

2.9

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.3

Diversity & inclusion

1.5

Culture & values

Customer Service (CSR) employees have rated APL with 3.1 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

37 reviews

5.0

May 3, 2019

Good Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice place to work, good opportunities

Cons

Salary below comparable positions in the field

5.0

Sep 15, 2018

customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great team environment, great pay, awesome benefits, good management, low stress

Cons

union protects employees jobs that should not be there. pay same for everyone as it is a union job and salary not affected by performance

1.0

Nov 2, 2017

The worse container logistic company in Estonia.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I guess the only advantage is 13 salary.

Cons

No career opportunities - totally zero. Corruption - all managers are somehow connected to each other: brothers and sisters, husband and wife, lovers. Lack of knowledge - HR is hiring employees without any experience or very bad English pronunciation. Managers are dumb, some of them don't even know what means TEU. Discrimination. Co-workers are selfish people and not smart.

Viewing 19 - 21 of 37 Reviews

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APL Customer Service (CSR) reviews

Ratings by category

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Good Place to Work

customer service

The worse container logistic company in Estonia.

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