ARS-Rescue Rooter Customer Service Manager reviews

4.7

73% would recommend to a friend

(3 total reviews)
avatar

Scott Boose

100% approve of CEO

100% positive business outlook

Reviews by job title

3 reviews
4.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

We had really wonderful employees to work with, decent pay structure, branch location, and the office is a great starting point to progress to management.

Cons

There are too many mature managers willing to pass the buck and dump as much responsibility as possible off on their colleagues, or their employees, ultimately creating a culture of "I don't know who's going to fix it, but it's not me...try John Smith, he'll do it." The parking lot is cramped and very annoying on busy days. The biggest downfall that I believe is overlooked is that if one employee leaves, 99% of the time they don't replace them, they "absorb their duties" into the rest of the team, saying they'll replace them in the next season...but they never do. This causes tension and stress on the rest of team doing double the work, which only compounds when another person is let go (and this is in ALL departments both standard and managerial).

5.0
Mar 9, 2017
Recommend
CEO approval
Business Outlook

Pros

A family feeling working environment. Great Management support. If you need anything there is always someone available via email or phone call.

Cons

The Pros outweigh any cons.

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