Is ARS-Rescue Rooter a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ARS-Rescue Rooter have rated their employer with 3.0 out of 5 stars in 65 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.7 out of 5 stars based on 65 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ARS-Rescue Rooter .

How happy are Customer Service (CSR) professionals working at ARS-Rescue Rooter?

56% of Customer Service (CSR) employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 105 reviews)); "Great people and teams that work well remotely" ((in 49 reviews)); "Benefits are good" ((in 48 reviews)); "Good money making potential if you're willing to work overtime" ((in 26 reviews)); "Great work environment and people." ((in 11 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 67 reviews)); "Long hours and work weeks" ((in 41 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 23 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "The commission is low." ((in 16 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

3.0

56% would recommend to a friend

(65 total reviews)

Scott Boose

63% approve of CEO

39% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

2.9

Diversity & inclusion

2.7

Senior management

2.6

Culture & values

Customer Service (CSR) employees have rated ARS-Rescue Rooter with 3.0 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

2.0

Nov 11, 2024

High Expectations but Inconsistent Follow-Through"

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work is a valuable benefit, and the company offers comprehensive training and provides all necessary equipment to ensure success in the role.

Cons

The company places a strong emphasis on securing appointments for every client interaction, aiming to maximize engagement and customer satisfaction. However, there are instances where expectations set with clients may not fully align with the outcomes delivered, which can sometimes result in discrepancies between client expectations and the services provided.

ARS-Rescue Rooter Response

8mo

Your feedback is appreciated. We encourage you to visit arsawaremobile.ethicspoint.com to allow us the opportunity to improve. Thank you!

3.0

Aug 23, 2024

Terrible pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Customer is all remote now

Cons

No personal life and they have favorites

ARS-Rescue Rooter Response

8mo

Thank you for sharing your feedback and we regret that your experience with ARS was not what you expected. We encourage you to visit arsawaremobile.ethicspoint.com to allow us the opportunity to continue to improve.

1.0

Aug 8, 2024

Call center is unorganized

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy job but not that much pay

Cons

Upset customers because of poor quality of service and very mean managers in call center that gossip and create n unwelcoming culture

ARS-Rescue Rooter Response

9mo

We appreciate your feedback. Please visit arsawaremobile.ethicspoint.com to share your specific experience. Thank you.

Viewing 10 - 12 of 65 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

Retail Appointment Setter

In-Store Appointment Setter

In-Store Appointment Setter

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service (CSR) reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

High Expectations but Inconsistent Follow-Through"

Terrible pay

Call center is unorganized

Jobs at ARS-Rescue Rooter

ARS-Rescue Rooter reviews FAQs

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