From a call center perspective they are relatively inexperienced, thus sometimes agreeing to changing client expectations that are not reasonable. Unfortunately the burden to meet these metrics falls on the agents themselves and little to no compensation is given to them because of he failure to accurately bid contracts. In a state like Arizona it is far too tempting not to exploit the lack of worker's rights and ASAP unfortunately does this often in the area of compensation and lack of benefits for very talented hard working employees.