Is ASDA a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at ASDA have rated their employer with 3.1 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of ASDA employees being 3.4 out of 5 stars. Search open Customer Service Advisor Jobs at ASDA now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at ASDA .

Does ASDA pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at ASDA with 3.0 out of 5 stars based on 20 anonymously submitted employee reviews. This is 3.4% better than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at ASDA.

What are the top reviewed jobs at ASDA?

Sales Assistant (478) , Customer Service (393) , Customer Assistant (349) , Checkout Operator (333) , Store Assistant (318) , Retail Assistant (290) , Sales Associate (281) , Colleague (278) , Section Leader (267) , Shop Assistant (249) , Cashier (217) , Customer Service Representative (196) , Shop Floor Assistant (196) , Store Colleague (191) , Home Shopping Picker (169)

What are the pros of working at ASDA according to real employee reviews?

"The pay is good and some of the staff really know how to team play." ((in 1040 reviews)); "Colleagues are friendly and somehow manage to struggle on despite the huge pressures placed on them." ((in 932 reviews)); "Most of the people are nice and pleasant to work for and staff discount is ok wen u get the extra discount" ((in 676 reviews)); "Staff are friendly and made lots off outside work friends" ((in 519 reviews)); "Good benefits for staff and discounts" ((in 213 reviews))

What are the cons of working at ASDA according to real employee reviews?

"Management is poor had no help once I started and not once checked to see what’s going on." ((in 1045 reviews)); "Can be long hours and tiring" ((in 525 reviews)); "We had another bad manager but they would at least help us if were struggling." ((in 520 reviews)); "No training is provided for these though then you're looked at a bit foolishly for not knowing what to do." ((in 117 reviews)); "No work life balance if you want to advance your career or keep your job." ((in 113 reviews))

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ASDA Customer Service Advisor reviews

3.1

69% would recommend to a friend

(20 total reviews)

Lord Stuart Rose

Not enough data to show CEO approval

5% positive business outlook

Ratings by category

4.5

Diversity & inclusion

3.9

Work/Life balance

3.0

Compensation and benefits

2.9

Culture & values

2.0

Career opportunities

1.4

Senior management

Customer Service Advisor employees have rated ASDA with 3.1 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. ASDA is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

1.0

Feb 1, 2022

Poor Management in stores

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Flexible working I can't think of any others

Cons

Poor management in store that just keeps getting rotated No development opportunities

4.0

Jan 20, 2022

OK

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good people to work with

Cons

Not many cons I can think of

5.0

Nov 9, 2021

Would reccommend

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Colleagues make my day Work can be rewarding

Cons

Customers are a pain at times

Viewing 10 - 12 of 20 Reviews

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ASDA

ASDA Customer Service Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Management in stores

OK

Would reccommend

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