AT&T reviews

3.3

51% would recommend to a friend

(42,068 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Union job so great pay and benefits.

Cons

Title says customer service but local management (which are not professionally educated) emphasize that we don't waste time on calls that are not going to lead to a sale. Subcontracted centers in other countries would like to get sales and when bills come out high they would call and we could not spend much time fixing it if we could not sell them something else. They would shame employees who didn't meet some targets like making them stand in front of all TLs and managers to explain why. They would say it was constructive but it was embarrassing to be singled out. They micro managed to hear calls live and would send you messages as you were speaking with a customer asking you where you were going with the call and what you were going to sell them making it hard to concentrate on the call and issues to even sell like they want. As a company, they basically paid for more than half of my bachelor's degree but once I graduated they did not hired me for any other position I applied for and I left. They did not get the return on their investment which is silly.

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AT&T Response
3y
Thank you for taking the time to share your feedback. We take feedback like yours seriously, and have shared this information with our Customer Call Center leadership. We appreciate your willingness to share.
4.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

1. There has been a steady flow of work which created stability in my life to pursue Foster Parenting to Adoption for two young children. 2. This opportunity has given the time to build character and adapt to different situations.

Cons

1. Issues in Fostering Children is different than Adoption. AT&T should address Fostering Differently than Adoption. The first two weeks for Fostering are the most important, and it happens suddenly. Fostering is not as planned as Adoption. In addition, the requirements are different. Did you know Foster Parents are required to have 20 Hours Training a year. Foster Parents are also required to attend Court Hearings concerning the children's well-being and permanency. New Policies need to be made for Foster Parents. 2. The flow of work has changed in the Last 6 years. Moving away from Stock to Nonstock Items. This changes everything. 3.AT&T says that Employees Matter. That appears to be true outside of the warehouse. In the warehouse is a different story. Individuals are forgotten about and become unvalued. A few Managers have their favorite employees that they allow to take it easy, and others they add stress to.

1.0
Mar 28, 2023
Recommend
CEO approval
Business Outlook

Pros

It pays well, and they give you a company car with a company Amex to pay for gas and parking. You get to work with good people

Cons

Going inside customers homes sometimes dirty homes and in sketchy areas. You try to upsell them change carriers to have them save 25% in their bills. The system sucks and it can take you up to 3 hours just to open 1 activation. Its a high stress sales job where the managers will use scare tactics to push you to sell. They don’t care about helping the customer they care more about how many activations you have opened in the day regardless how many you have opened yesterday. Let’s say you opened 5 line’s yesterday and today you end the day at 0 the manger will not be happy and threaten your job. They are ruthless and don’t care about your personal life or work life balance. You start the day at 8am to be home sometimes at 9pm or in my case one time at 12am at a customers house trying to close the sell. It’s a lot of driving especially in the rain you still have to work get out of the car in the rain and knock the door to sell. This is why they’re always hiring because people don’t last after the fourth month only because your 3 months rail up is mandatory by the company to pay you 100% salary and commission after that if you don’t hit your monthly goal of 20/25 activations after two or three months after they will put you in a performance plan, they will put you in a low performance call with other employees that aren’t making the month and they will literally interrogate you on why aren’t you hitting your goal and they will ask you to either look for an other job or work at a att retail store its brutal. So be mentally prepared if you want to work here. The manager wont help you if you have any problems with the customer they will tell you to figure it out. Because they are busy doing nothing all day working from home living their life while making money on our backs while using like I mentioned before scare tactics to push you to sell more so “We can all Win Together!” The ones that works the hardest in this role is the IHX and The SSL who are the dispatcher who works hourly and do all the work for the managers all the time.

Viewing 361 - 363 of 42,068 Reviews

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