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      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,088 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Work/Life balance

      2.8

      Senior management

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,088 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      42K reviews
      3.0
      Aug 26, 2014

      AT&T will be 100% wireless by 2020

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      AT&T is an industry leader. They are trying to remain on the cutting edge technology wise, by providing the most exciting, in demand products for customers. The fact that AT&T is a large multistate company means there are 1000's of employees country/worldwide. I started working for the company when it was still BellSouth. A lot has changed since that transaction took place in the mid 2000's.

      Cons

      AT&T in it's current incarnation is all about the bottom line. I worked in the wireline division. My office was closed. I am unable to find a job within AT&T. There have been several layoffs in recent years. AT&T doesn't seem to want to retain their talent and help place the employees in there growing areas. They cast their tenured employees aside. They hire people off the street and in retail and pay lower salaries. The only way you seem to be able to get a job or promotion (internally) is if you know someone in the hiring capacity who is willing to hire you.

      5.0
      Aug 22, 2014

      Excellent Company to Work - Great Education, Training and Ability to Contribute

      Executive director
      Recommend
      CEO approval
      Business Outlook

      Pros

      AT&T is a great company with lots of opportunities to learn a hi-tech business. Yes, I said hi-tech business and has been for years with one of the best networks and strategies that will help support millions of jobs across the U.S. for years to come. The majority of leaders are excellent and you will be given the opportunity and training to become a great leader and communicator - if you are interested in learning! Be prepared to dig in an learn too! Networking is important to advance, so do not think you can just do your job and someone will notice. Leaders want to know you - so get out there and meet as many people as you can! It can't hurt. :-)

      Cons

      All companies are interested in getting the most out of their most important resource - people! Will there be organizational changes? Yes! There must be change to keep up with customer demand, offer value to customers and shareholders, and stay ahead of browning demand for telecommunications/internet/Uverse TV service. If you have the drive to learn and more importantly to contribute, then you will strive at AT&.T. Work-life balance is up to each individual and can be accomplished, but it really depends on your personal goals.

      4.0
      Aug 20, 2014

      Fast Paced

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The call center is very fast paced, which makes the day go by fast. Most of my coworkers are really friendly and take pride in their job. Schedules and vacations are based on seniority, so while I am low on the totem pole, per se, I understand and feel it is fair. On the other hand, it can cause issues for employees with small children. Having a call center background, I understand the dynamics of speed on the phone and on the computer, but at times, the call volume can be very high, even with the push for self service.

      Cons

      The metrics! We have a scale of 1-10 on certain things that the customer rates us on with an after call survey, and we aim to get 10's across the board. However, if you have a customer that has called in a number of times, they rate the company as a whole and not the employee. And that bad review can cause your overall score to drop to 0. And anything under 9 is worth 0 or -100, so it creates a lot of stress. To me, it would make sense to have 7-8 at least mean something.

      Viewing 508 - 510 of 42,088 Reviews
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      Glassdoor has 46,514 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.