Is Aaron's a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Aaron's have rated their employer with 2.5 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Aaron's employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Aaron's now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Aaron's .

Does Aaron's pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Aaron's with 2.4 out of 5 stars based on 20 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Aaron's.

What are the top reviewed jobs at Aaron's?

General Manager (278) , Sales Manager (228) , Customer Service Representative (101) , Customer Account Manager (90) , Product Technician (88) , Manager Trainee (71) , Regional Manager (47) , Customer Accounts Manager (44) , Sales Associate (44) , Account Manager (37) , Store Manager (29) , Manager (27) , Customer Service Representative (CSR) (21) , CAM (18) , Customer Account Advisor (16)

What are the pros of working at Aaron's according to real employee reviews?

"Benefits are good & inexpensive" ((in 165 reviews)); "The great people that you get to see and work with on a regular basis." ((in 93 reviews)); "Good bonuses WHEN you get them" ((in 40 reviews)); "Culture is great and lively" ((in 29 reviews)); "Working with great coworkers when found" ((in 25 reviews))

What are the cons of working at Aaron's according to real employee reviews?

"The hours are long and worth it if you have control of your business... however you do not." ((in 188 reviews)); "if you don't have the right management it sucks you have to call ppl daily and its low pay" ((in 142 reviews)); "Poor management and lack of organization." ((in 108 reviews)); "Hours and upper management are horrible." ((in 90 reviews)); "No work life balance you spend so much time at work that you barely have anytime for your family" ((in 79 reviews))

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Aaron's

Aaron's Customer Service Representative CSR reviews

2.5

2% would recommend to a friend

(20 total reviews)

Cory Miller

Not enough data to show CEO approval

2% positive business outlook

Ratings by category

2.5

Culture & values

2.5

Diversity & inclusion

2.5

Senior management

2.5

Career opportunities

2.4

Work/Life balance

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated Aaron's with 2.5 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Aaron's is rated 29% below average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

3.0

Jul 1, 2026

Flexible scheduling, but expect long hours and tough work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling for the most part. Store manager was great, but upper management had unrealistic expectations.

Cons

Long hours and back breaking work at times

1.0

Apr 25, 2025

Terrible management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Seems easy and laid back at first

Cons

Boss yells at you, has temper tantrums, impossible expectations, degrades people including customers, everyone always has something to say about everyone, mistreats customers as well.

Aaron's Response

We are intentional in building relationships with every interaction and believe that your next interaction with Aaron’s will be better than your last.  As our organization continues to evolve, we have implemented management training, Diversity and Inclusion Initiatives, employee recognition opportunities and much more. Aaron’s strives to continue being a great place to work and to shop. We have passed your concerns on to the appropriate leaders to ensure they are reviewed. Thank you for your feedback.

4.0

Apr 9, 2025

Customer based

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are opportunities to change position while working here, however all of them rely heavily on customer service skills.

Cons

Cleaning dirty furniture and moving furniture often.

Aaron's Response

Thank you for sharing your experience with us. We appreciate your feedback and having you as part of our team. At Aaron’s, we strive to provide excellent service with every interaction. The foundation of our company is service and the reason we exist is our customers and team members. Thank you for taking time to share your positive experience.

Viewing 1 - 3 of 20 Reviews

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Jobs at Aaron's

Customer Service Representative

Customer Service Representative

Clarksville, AR

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Customer Service Representative

Customer Service Representative

Customer Service Representative

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Aaron's reviews Aaron's Customer Service Representative (CSR) reviews

Aaron's

Aaron's Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible scheduling, but expect long hours and tough work

Terrible management

Customer based

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