Aaron's reviews

2.9

33% would recommend to a friend

(2,147 total reviews)

Cory Miller

65% approve of CEO

40% positive business outlook

Aaron's has an employee rating of 2.9 out of 5 stars, based on 2,147 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Aaron's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Feb 27, 2014
Recommend
CEO approval
Business Outlook

Pros

40 hours a week in this horrible economy

Cons

Huge buddy system (more like quid pro quo), no accountability, no integrity, petty and back stabbing. In 2 years I have had 5 death threats from customers and countless instances of them attempting physical force, saying they're going to follow me home after work and kill me, etc. Management's response? "You need to understand that you're not the only bill collector trying to get money from them." I got a concealed carry permit because of this job. Not a very nice feeling knowing you could be attacked at any time for "poverty level" wages or any amount of wages, for that matter. Unless you're a police officer or in the military.

1.0
Nov 24, 2013
Recommend
CEO approval
Business Outlook

Pros

There were benefits. That's all. You might get lucky and meet somebody worth while there.

Cons

The pay was terrible. 9 dollars an hour plus a dollar a stop. I was a Product Technician who moved furniture and appliances all day. The dollar a stop incentive is a joke. That means they pay you a dollar for dropping off a laptop and a dollar for moving a living room, fridge, range, bedroom and TV into one house. The incentive isn't worth it. You MIGHT make an extra 50 bucks a month. My paychecks were 275 a week. The only person in the entire store who gets paid fairly is the general manager. Even then, 50k for what they put up isn't really worth it. My region was terribly run. Our regional manager simply hires current employees into the GM spot based on their numbers as other positions. If you're an awesome customer accounts manager, you'd get hired to be a GM with ZERO managing experience. It leads to micromanaging and TERRIBLE turn over for general managers. I was moved 3 times in the 7 months I worked with them. I was driving a half hour to work every day for 9 dollars an hour. The raise was a simple 25 cent raise. Our regional manager gave everyone a 25 cent raise. Working harder doesn't pay off. You will do other peoples job. As a PT you're basically expected to deliver and help out. Management makes you stage all your deliveries and doesn't understand how much work you actually do. There aren't opportunities within Aaron's. The only single one is becoming a GM. Other than that, moving from PT to any other position only will MAYBE get you a buck more an hour. It's not worth it. The hours were trash. One day I'd work 12-9 and another I'd be working 9-8. Typically, I'd only work 4 hours on Saturday. As far as cultures and values, it's really a joke. Every day I expected sending out broken furniture and appliances. I've been told numerous times to hide a giant dent in appliances when delivering. All of the PTs have been told to do this at least once. Management doesn't understand that we deliver to people. Delivering broken things means that a PT has to put it in then go back and take it out and put something else back in. Expect to work harder than smarter. Nothing is done right. Everyone is concerned about short term monthly numbers. Most of the times, returns are from simply screwing over the customer with broken or wrong merchandise. Sales staff never checks things over before they sell them. They also stock the floor with broken things and sell them to people. The quality of furniture at Aaron's is terrible, especially pre-leased. Expect merchandise rigged to look nice at delivery, but not to last. We sent out broken things to customers houses daily.

1.0
Aug 27, 2013
Recommend
CEO approval
Business Outlook

Pros

There isn't a great reason. They tell you that there is a "cap" on pay. They give you raises of 10 cents. They have ridiculous goals, and even in the summer, they expect you to conquer skips, charge offs, or whatever else. You only get commission if you hit your new customer goal, instead of total sales. The VP of Great Lakes has no heart, and like any other retail gig, he has no idea about talent. I went to the GM Boot Camp, which is an amazing training tool, yet the RM in Chicago, doesn't enforce any of it.

Cons

The GM's have their hands tied about staffing, compensation, and are just bad at training. The GM at 1140 and 1147 know what they are doing, but the rest of that good old boy network is a joke. Do the math, they say. Do not work here. It is straight up clown college.

Viewing 82 - 84 of 2,147 Reviews

Glassdoor has 2,195 Aaron's reviews submitted anonymously by Aaron's employees. Read employee reviews and ratings on Glassdoor to decide if Aaron's is right for you.