Abrigo reviews

4.1

74% would recommend to a friend

(208 total reviews)
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Jay Blandford

94% approve of CEO

80% positive business outlook

Abrigo has an employee rating of 4.1 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Abrigo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

208 reviews
5.0
May 14, 2018

Penguin Power!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This is an amazing place to work. Great office space, awesome culture and company perks, strong leadership team, solid comp and benefits, and our future is incredibly bright. I actually feel like I'm building something special here and get to make a daily impact. In terms of people I am surrounded by some of the brightest, funniest, and most thoughtful human beings I've ever had the pleasure of knowing. My leaders genuinely care about me and empower/trust me to do my job. New leaders in ops, product, development, and sales really seem to know their stuff and are accelerating the pace of change and making us better. And, I'm hesitant to bring up the free food...but...I can't help myself. Our delicious, daily, FREE lunches are always a highlight of my day and give us all an excuse to stop what we're doing, get together as a company, and connect. Oh, and the monthly all-hands and department-sponsored happy hours that follow are a lot of fun!

Cons

Growing pains, but I guess that's to be expected. We aren't an instantly recognizable name in the Austin tech world yet, but I think that will change soon enough. I honestly can't think of anything else.

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Abrigo Response
8y
Thanks for the glowing review. We will continue working to keep your confidence and to achieve our lofty goals. With our recent acquisitions and strong organic growth, we are now the largest software company serving the compliance needs of America's Financial Institutions. We won't be a well kept secret much longer :) Your feedback will continue to motivate us to become a great company. Thank you, Wayne Roberts Chief Executive Officer
4.0
Feb 3, 2018

A solid place to land

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company culture and Executive Team focused on executing for growth.

Cons

Core market is mature and competition from larger technology solution providers.

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Abrigo Response
8y
Appreciate the feedback and encouragement. You are spot on with the warnings/cautions about the market and competitors. We've recently completed the acquisition of two other companies and are now the largest software company serving the mid-market compliance space for financial institutions. It's a great time to be a part of Banker's Toolbox and we are bullish on our future. Thanks for being a Penguin and helping us to achieve our ambitious goals. Best regards, Wayne Roberts Chief Executive Officer
1.0
Nov 7, 2017

Technical Support

Recommend
CEO approval
Business Outlook

Pros

-Free lunch-daily menus offered a lot of good options. -Coworkers are great, if not the best part of working here -Great stepping stone if you are looking for a career track in software -Game room -Monthly happy hours

Cons

-The founding CEO left and that marked a change in morale and the steady stream of departures from the support team since then. -No career advancement in technical support. Since 2010, only 1 tech support rep was promoted out od support, everyone else was terminated, resigned or moved on to other employers. -The support team is not managed well. They have some good people but instead of building on that, the response was to add layers of management and account management and operations management when support headcount would have alleviated the pressure cooker -Stagnant pay

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Abrigo Response
8y
Thanks for taking time to provide us feedback. Excellence is one of our Core Values and we use the feedback to help us get better. I do wish you well in your next job and hope that it is everything you are looking for in your career. I actually agree with some of your feedback. The need for more/better processes, tools, and coaching in the support/operations team has been and will continue to be a focus area. We are experiencing massive growth and our ability to scale with that growth will be dependent on improving our processes, tools and systems. Despite that, our Penguins have done a great job of delivering excellent support to our customers and our NPS and retention is very strong and improving. As you know, we are making some changes right now to help us get even better. We are a meritocracy and I will not apologize for that. Penguins who perform at a high level and drive strong results are rewarded and advanced. Our culture, results, and Penguin retention are best in class. Can we get better? Of course we can and we will. Rather than quibble about some of the facts in your review, I will acknowledge that perception matters and your perception is represented above. We failed you as leaders, in terms of making you feel valued and ensuring you knew what we were doing, why we were doing it, and what it meant for you. And that is the biggest lesson I take away from your exit and review. I sincerely wish you the best and would love to chat more about it. The feedback office is always open. Best regards, Wayne Roberts Chief Executive Officer
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Glassdoor has 221 Abrigo reviews submitted anonymously by Abrigo employees. Read employee reviews and ratings on Glassdoor to decide if Abrigo is right for you.