Absorb Software Client Success Manager reviews

4.7

69% would recommend to a friend

(7 total reviews)
avatar

Kimberly Williams

100% approve of CEO

99% positive business outlook

Reviews by job title

7 reviews
5.0
May 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The interview process was very streamlined and took place over 2 weeks total. The recruiter was able to provide updates in a timely manner, and expectations for the interview process were clearly outlined. As far as on-boarding, it is will thought out, and makes transitioning easier. Everyone at Absorb is very friendly, and willing to go the extra mile to make you feel welcome. Being remote allows for flexibility, and I have met coworkers from across the globe.

Cons

Onboarding is a lot of information thrown at you, which is typical for tech roles!

5.0
Jun 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Greenfield industry (increasingly remote workforce has an increasing need for an LMS) Great colleagues who want to work collaboratively Strong leadership direction Sharp tools and interesting problem Fancy head office in Calgary (TELUS Sky building)

Cons

Expected growing pains for a scaling business where certain peripheral functions/teams are still maturing No supplementary equity compensation plan to incentivize the (assumedly) eventual IPO

5.0
Mar 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Absorb is a highly engaged company with a very communal feel. In the first three months I've been here I've noticed that the organization had a tumultuous 2020 year due to COVID (as all companies did with remote work and clientele that rely on in-person services being affected). I've been really impressed with how the staff and leadership have pulled together to keep the work engaging, rewarding, and most importantly, manageable. There has been a significant focus on the scalability of their massive growth, and the Client Success group appears to all be pulling in the same direction. Once the group is able to get into the (fancy new) Telus Sky tower in Calgary, I suspect the community feel, and "start up" environment of this company will really shine through! I came to Absorb to join a Calgary-based tech startup business with a "software first" mentality, that offered me a lot of agency in helping direct the business and it's future state. Thankfully, this is exactly what I've found.

Cons

Because of how fast the company is growing, there is a notable gap in communication between the technology teams and the business teams. This has been acknowledged by the business and I'm seeing massive strides in breaking down this communication struggle. In my experience, this is a normal problem that requires focus at this stage of growth for a S.A.A.S and I'm excited to see where it goes.

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