May 16, 2019
Acquire Response
7yDear Sir or Madam,
Thank you for your review. Naturally, we are disappointed to hear that yours was less than satisfactory. In reading your statements, it was apparent that the thoughts expressed in your review stem from an emotional opinion. We acknowledge everyone’s right to an opinion but with all due respect, the emotional opinions expressed in this review are false and we would like to correct a few of them by listing some facts about our clients as well as our company. We want to begin by saying that as far as the transparency of our company, each of our applicants are taken through our interview process, which starts with an initial phone screening. The phone screening is virtually a mini interview where the applicant is given a brief description of our company. The reason behind the initial phone discussion is to explain the job description and see if the applicant would still like to schedule an interview. In addition to the phone screening, we implement a 3-part interview process to ensure that we are able to break down all the information and give the applicant multiple opportunities to ask questions. Aside from an in-depth vetting process, our website states that we work alongside Big Box Retailers, i.e. Costco and Sam’s Club, as you mentioned. This can be found here Acquire Website.
In regards to our daily operations, there is a reason we go to market the way we do and we understand that it may not be the conventional idea that some have of marketing. Logically, wouldn’t prestigious corporations such as the ones listed in your review disapprove of a third party company, such as the one you have described? For example, at the end of 2018, our client, Costco, was valued at over 18 billion U.S. dollars and is one of the most valuable retail brands in the world. Similar facts can be found and said about a number of our clients so we would find it a bit alarming if such notable companies were not researching the businesses that represent their brands on a daily basis. 90% of our clients are amongst the top 10 most valuable brands in the world, which can be found here Most Valuable Brands 2019. We would like to add that Acquire is verified by the Fair Business Report and is also a member of the Raleigh Chamber of Commerce, which requires an in-person, in-office interview. We feel that the local Chamber of Commerce would only accept accredited businesses as members. Both of these are verified at the bottom of our website homepage.
As for our business model, our philosophy is promoting from within based on merit without seniority. This allows a CEO to have empathy as well as an understanding of what every level goes through. It also cuts out the politics and bases every promotion on hard work. Very rarely do we fire someone but with all due respect, judging from your monthly performance listed in your review, our business probably was not the best fit for you. When it is apparent that an employee could excel quicker elsewhere, it is usually best that we go separate ways. This allows the individual to move forward with a different job that better suits their talents and needs.
As for any out-of-market travel that was asked of you, we have a list of employees who would love to see a new city while we cover expenses such as flights, hotels, rental cars, uber and/or gas, so we must ask the question- Why would we force anyone to travel or make them feel like their job is threatened for not going? With 50+ employees, we have the ability to be selective with those that are offered travel opportunities and not force the hand on travel.
In regards to your compensation, we want to begin by saying that all of our employees are properly compensated and if they were not, there would be major legal issues for our company, as well as our clients. Our pay structure is discussed and broken down throughout our interview process. However, It seems as though our pay model may not have been properly or thoroughly explained to you and for that, we take full responsibility and would like to apologize. With that said, all employees are required to sign documents upon beginning their employment with Acquire. No one is allowed to move forward with employment unless they consent to the pay structure in the documents. These documents contain a layout of our pay model, and while you had to have signed them, given that you were employed by our company for at least one month, perhaps they were not thoroughly reviewed. We take pride in our open-door policy and value our employees enough to encourage them to use it to their benefit at any time. If utilized, our open-door policy will ensure there is no misunderstanding on any side. Our managers would have been happy to discuss and correct any errors regarding your pay if it was, in fact, proven to be incorrect.
Again, thank you for your feedback and we wish you the very best.
Kind regards,
Acquire Human Resources Dept.