Active Network Customer Service (CSR) reviews

They have a poor business model. They force clients into terrible contracts and offer them bad customer service. They over sell their product and their company as a whole. Their is a top to bottom fear affect that causes managers to freak out about their quota numbers instead of improving their teams sale skills. I was a succesful sales person at Active and I can still say that it was a horrible experience. The money is not even worth it. They are the most un innovative software company in the world. They are not improving their product, but they get stuck arguing about how to make as much money as fast possible. The CEO is completely sales and money driven and does not care about his team at all. You will be placed on a team with a manger who has probably been placed their because everyone who was good from San Diego chose not to go to Dallas. The majority of these Managers have had poor training and low industry knowledge. They pump up the sales team with funny motivators like a trip at the end of the year and a huge sales kick off that is a total waste of money. Overall terrible business model and poor leadership.

Management uses fear and shame as a primary motivator. The pressure, in sales anyway, is immense and those who do not succeed right away are instantly put on a performance plan. Unless you enjoy working for unorganized, micro-managing ego maniacs, then this is not the place for you. Poor growth potential too.