Acuity Insurance reviews

3.9

72% would recommend to a friend

(330 total reviews)

Melissa Winter

35% approve of CEO

61% positive business outlook

Reviews by job title

330 reviews

Reviews about "Culture"

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3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and flexibility with work from home

Cons

IT is a whole situation and a half

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty good. Really appreciate the 401k and HSA contributions.

Cons

Work-life balance is eroding and flex time is being restricted. The people-first culture Acuity was known for is putting profits and revenue over anything else. Executive leadership is out of touch with how their actions are affecting employees and that's damaging the relationship between Underwriters and Agents. It also seems as though higher ups or anonymous employees are being asked to write glowing reviews to prop up the overall rating. Leadership knows what they are doing is not popular, yet they continue to do so without any input from employees and pretend that everything is fine.

5.0
Jul 20, 2026

The best place I've worked

Recommend
CEO approval
Business Outlook

Pros

- Excellent benefits including great healthcare, dental, vision, 10.5% of your salary into your 401k annually (without having to put anything in yourself), HSA contributions (Acuity pays $3.4K annually into a family account), unlimited sick days, etc. You'll be hard-pressed to find a better benefits package. - Compensation has improved over the years. When we were losing employees to other carriers over pay, we made adjustments. During high inflation after Covid, Acuity gave every employee a mid-year 5% increase to help. - We attract top talent throughout our 31 state footprint. I learn new things every day from working with some of the best people in the industry. - Acuity takes care of their employees. We have numerous stories of serious illness, tragedies, and other life events where Acuity shows up for their employees in meaningful ways to support us. - Great flexibility and work/life balance. Employees can work remotely, there is flex time, working hours are flexible. Many of our employees are able to coach high school sports, volunteer, be on school boards, etc. I have never not been able to make my kid's events or miss an appointment because of work. - Access to officers. Quarterly exec exchanges where a small group of employees meets with 1-2 officers at a time to ask any questions we want, including Melissa. Officers are accessible via email, Teams, phone and they actually answer you. - Our home office building is incredible. It includes a fitness center open to employees 24/7, a fieldhouse with basketball courts, pickleball courts, volleyball, futsal, tennis, a golf simulator, and games like air hockey, pool, shuffleboard, etc. which also is available 24/7 to employees on our families. Every Wednesday employees receive free breakfast, lunch, dinner, and a happy hour with soda, beer, wine, and cocktails. Families are invited to Wednesday dinners, every Wednesday. We have random little touches in our home office like a beautiful outdoor walking path that goes throughout out meticulously maintained grounds, ponds with seating, a garden for employees to plant whatever they want, parking garages to keep our cars out of Wisconsin snow storms, ping pong tables, pianos, world class art, I could go on and on. - Acuity offers significant opportunities for growth and career advancement. The company has ambitious goals and plenty of untapped potential, creating opportunities for people who are willing to step outside their comfort zone, learn across departments, take on new challenges, and speak up, even when every idea is not ultimately adopted. - This is by far the best place I have ever worked. Is it perfect? No, but we have really good people through out the organization from the officers to the frontline. We also do a good job of appointing great independent agencies to work with.

Cons

- We are a legacy insurance carrier with legacy systems that we make work but it can be frustrating to make changes to. - We are hesitant to create incentive structures for our best performing employees out of a perception of fairness. Our best employees get tapped on over and over again for additional work without additional pay. - Our officers can feel out of touch with front line employees sending what they perceive as "whimsical" happy birthday videos, vague examples of employees going above and beyond, or short thank you videos to a whole department with a bunch of b-roll footage for achieving outstanding results with no sort of reward tied to it. - We are guilty of chasing the next big project or strategic initiative before we finish others. Prioritization among projects is not always clear. - We really struggle identifying poor performers, having honest conversations with them, and helping them improve or moving on.

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