Acuity Insurance reviews

So many changes happening all at once, and no one can explain why they need to happen all at once. Acuity has been a great company for a long time, and small improvements over time would’ve made everyone happier, more efficient, and more effective. Instead, they’ve thrown everyone’s jobs and processes up in the air like a game of Boggle and we’re all scrambling to make sense of how the letters are landing. No one knows what their role will look like in 6 months, and as a result, morale and trust in leadership is low. Direct management is often just as in the dark as the employees they’re supposed to be leading. Every week new expectations are distributed, new ways are created to monitor our performance, and new processes are added to our workflow. Instead of acknowledging how burnt out their employees are and doubling down on investing in their wellbeing, however, they send out frivolous, carefree vlogs from the officers that show just how out of touch they are with everyone who works for them.

The leadership transition was never going to be easy, and anyone stepping into the President/CEO role had big shoes to fill. I understand that some changes are necessary and appreciate that leadership is trying to position the company for the future. My biggest frustration has been the communication around these changes. There has been a lot of time spent preparing employees for change and explaining concepts of change but not enough time explaining what is actually changing and how it will impact our day-to-day work. Most employees don't need another metaphor. We want clear communication about what to expect and how our roles may be affected. Another challenge has been the increasing workload. I appreciate that leadership has acknowledged the need to create efficiencies and take work off employees' plates, but those improvements feel too far into the future while additional responsibilities continue to be added today. Many employees are feeling overwhelmed, and it is difficult to see how we can sustain the current workload while waiting for those efficiencies to come into place. The reduction in flex time within our department has also been disappointing. The new guidelines are more restrictive than what is outlined in the employee handbook, and no additional compensation or other benefit was offered to offset the loss of flexibility. This has had a noticeable impact on morale. The company continues to perform well financially, but annual salary increases have not reflected that success or the hard work employees put in each year. Better recognition through compensation would go a long way toward showing employees they are valued.