Declining morale amid high expectations and burnout
Pros
The 401k contribution is great, fairly good benefits (but lessening over time), unlimited sick time (although not always a perk).
Cons
The amount of burn out and over work has become a major issue; work-life balance used to be a perk and this has completely reversed. Expectations and pressure is high to get things done quickly, even if they are done sloppily. This in turn is causing projects to take much longer over the long run. Vacation time is very low for the industry and accumulates slowly. Executive leadership is making changes to the detriment of its employees, agents, and the company. They will say one thing and do the complete opposite. Morale is so low. It's almost as if they want things to get so bad people will leave without having to do lay offs. They continue reducing gifts and benefits, hoping people won't notice.