Does Advance America pay their employees well?

According to anonymously submitted Glassdoor reviews, Advance America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Advance America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advance America?

68% of Advance America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advance America 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Advance America?

Assistant Manager (107) , Customer Service Representative (100) , Center Manager (97) , Manager (39) , Divisional Director of Operations (30) , Customer Service Representative (CSR) (22) , Store Manager (22) , Assistant Center Manager (17) , Branch Manager (17) , Area Manager (10) , Divisional Director (10) , Consumer Lending Sales Specialist (8) , Customer Service Manager (CSM) (8) , Divisional Training Manager (8) , Branch Sales Manager (7)

What are the pros of working at Advance America according to real employee reviews?

"People in my center were great to work with!" ((in 31 reviews)); "Great work life balance here" ((in 26 reviews)); "Training can be good" ((in 19 reviews)); "They do offer quarterly bonuses if the center and division do well overall." ((in 17 reviews)); "Great employees to work with." ((in 13 reviews))

What are the cons of working at Advance America according to real employee reviews?

"Very difficult to hire employees that want to work hard and well for low pay." ((in 64 reviews)); "Poor upper management ." ((in 59 reviews)); "Managers are above are back and forth with what they want." ((in 21 reviews)); "Long hours and on call duties" ((in 20 reviews)); "There is no room for advancement" ((in 12 reviews))

What are employees saying about Advance America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advance America layoffs and their outlook for job security at Advance America in 2026.

What are the top reviewed Advance America locations?

Spartanburg , Houston , Detroit , Cleveland , Orlando , Columbus , Los Angeles , Jacksonville , Miami , Montgomery , Knoxville , Bakersfield , Tampa , Birmingham , Mobile , Dallas , Memphis , Indianapolis , Riverside , Columbia , Warren , Grand Rapids , Sacramento , San Diego , Baton Rouge , Pensacola , Huntsville , Tuscaloosa , Chicago , Saint Louis

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Advance America

Advance America reviews

3.7

68% would recommend to a friend

(984 total reviews)

Jessica Rustin

76% approve of CEO

62% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Career opportunities

3.5

Senior management

3.5

Compensation and benefits

Advance America has an employee rating of 3.7 out of 5 stars, based on 984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advance America employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

984 reviews

1.0

Sep 7, 2015

Csr

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Busy inviroment get to meet some really good people customers that is

Cons

Manager had a foul mouth and the assistant manager bullies co workers. A horrible cycle those poor people are in

4.0

Sep 5, 2015

Great at first

Call center representative

Recommend

CEO approval

Business Outlook

Pros

The contact center for Advance America is very new. Started at the end of 2013 and was very awesome to work for at first. The atmosphere was relaxed and I actually went to work happy every single day. The people were great to work with and the pay is good. There are bonuses that you can get for meeting your monthly goals.

Cons

The constant changes without adequate training to compensate takes its toll after awhile, and you have agents with out dated information. Also, need more supervisors and better software.

3.0

Aug 29, 2015

CSM

Csm

Recommend

CEO approval

Business Outlook

Pros

Benefits, paid vacation, off Sunday's and major holidays.

Cons

We are staring new employees in at more than what employees that have been there for years are making. This isn't Right! Expectations are crazy! Corporate needs to get in a location and see what it's all about. Too many daily duties to even try to finish. We need more staff in these locations. Very stressful work environment.

Viewing 892 - 894 of 984 Reviews

Jobs at Advance America

Consumer Lending Sales Specialist - Full Time

Systems Operations Specialist (932327)

Consumer Lending Sales Specialist - Full Time

Consumer Lending Sales Specialist - Full Time

Alexander City, AL

View job

Consumer Lending Sales Specialist - Full Time