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      Advance America

      Engaged Employer

      Advance America reviews

      3.7

      67% would recommend to a friend

      (984 total reviews)
      avatar

      Jessica Rustin

      76% approve of CEO

      62% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Career opportunities

      3.5

      Senior management

      3.5

      Compensation and benefits

      Advance America has an employee rating of 3.7 out of 5 stars, based on 984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advance America employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      984 reviews
      1.0
      Apr 17, 2011

      Only a stepping stone

      Center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best retail hours available. A good place to learn management skills, meeting new people in the community.

      Cons

      Company policy not black and white. To many gray areas. The operations manual says one thing, and you are asked to do another. Turn over rate is extreemly high due to lack of management skills at a higher level. Poor communication between upper and lower management. All centers do not work together, in fact sometimes they work against each other.

      avatar
      Advance America Response
      11y
      Thank you for your advice. Our upper management is here to guide and support the field staff, but to have them spend a few days out of the month in the center would cause other areas of work to suffer. However, CEO Patrick O'Shaughnessy now requires all employees at corporate to work in a center a couple of days a year.
      3.0
      Dec 13, 2010

      It's been a bumpy road at times but overall it's been a good experience.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been lucky enough to work with a very good team. The manager that I work with is fantastic. The benefit package is very good, though I would like to see them add an option for profit sharing. The company has taken a closer interest in employee input and job satisfaction in recent years, which I find very encouraging. Employee education, career and personal developments seem to have become more important to the company. It seems they are concerned about keeping and retaining well rounded employees as well as making the effort to be a positive force behind employees moving on to other opportunities.

      Cons

      Demand from our director for performance is high. Pressure to meet all the expectations has brought down morale. Perfection is an expected goal and seems to be looked upon as completely attainable. The expectations seem to exceed the reality of what is physically possible. These pressures make it difficult to relax when not at work because we (the manager and I) are in a constant state of review. Continually reviewing our individual performance and team performance and how we can improve so that we can meet our directors expectation. Each step forward on one aspect seems to take us a half step back on something else. The frustration has us both evaluating if we can stay with the company much longer. I must say that recent change in our local leadership has us off balance and I'm not sure it's possible to get the balance back. This is very unfortunate for us and the company, because I believe that the combined experience of 15+ years in this field and geographical area that my manager and I have is worth retaining and respecting. Keeping a healthy level of pressure on is good and can result in meeting goals not previously thought attainable. However, too much pressure on the main supports a building (core employees) will result in eventual collapse and the structure generally will never again see it's previous glory.

      avatar
      Advance America Response
      11y
      Thank you for the feedback. it is great to hear that our efforts to provide more benefits like education and career development is appreciated in the field. We are lucky to have a team members with your great attitude and experience. Keep up the good work! I would encourage you to address your DDO and ask for his/her time to discuss your sales goals and how to accomplish them.
      1.0
      Nov 11, 2010

      Think Twice

      Center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company does offer good benifits, and better retail hours.

      Cons

      Upper management will tell to do one thing, the swear they never said that when the heat comes on. Poor communications between DDO and center staff.

      Viewing 970 - 972 of 984 Reviews
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      ReviewsAdvance America reviews

      Glassdoor has 995 Advance America reviews submitted anonymously by Advance America employees. Read employee reviews and ratings on Glassdoor to decide if Advance America is right for you.