Advance America reviews

3.7

68% would recommend to a friend

(984 total reviews)
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Jessica Rustin

76% approve of CEO

62% positive business outlook

Advance America has an employee rating of 3.7 out of 5 stars, based on 984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advance America employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

984 reviews
2.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Work/life balance Monthly bonus opportunity One on one training

Cons

Constant changes in procedures Business ethics are almost nonexistent. People are made to feel like they are forcing customers into things they may not want Pay is not enough on its own, you need to make bonus in order to feel like you are getting somewhere financially

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Advance America Response
1y
Thank you for taking the time to provide feedback about your employment with Advance America. We appreciate your feedback and suggestions. As you know, this industry is highly regulated; there are times when the laws change with very little notice. Our priority is always to get the appropriate information to the management teams for branches to be trained on any new policies. However, thank you again for your feedback, and we will take your suggestions into consideration.
1.0
Feb 20, 2024

Stay far away.

Recommend
CEO approval
Business Outlook

Pros

The company does give paid holidays.

Cons

I could never in good conscience recommend this employer to anyone. Advance America was without a doubt the worst professional experience I have had in my life. Once you complete their training, you will quickly realize that the lack of staffing at the company is a deliberate choice and will not be changing anytime soon. The company has a horrible pay scale, even as an external candidate being hired in as a manager with plenty of experience. One of the biggest surprises is that even when you come in as a manager, you still have to perform all of the same duties and direct customer service on a drawer as your staff(if you have one) and are also directly responsible for: canvas marketing, branch cleaning, conducting collections calls, cold calling for customer volume and resolving customer complaints just to name a few of your duties. You don't have any managerial responsibilities or power other than being on the hook monthly for the stores volume and combination of google and facebooks reviews, which are the only thing your upper management will prioritize. All of the internal platforms they use are extremely old, and were completely unreliable on the day to day to conduct business. Your safety is also not valued by the company, as there are multiple instances of women at the company being forced to work alone constantly, in areas that are not the best. Branches with bugs and mold, broken computer screens, management that is more concerned with their vacations than supporting your success, the list goes on. Take your talents to a company who will value you and not try to work the few employees they do have into oblivion because they don't want to fire bad workers and hire reliable candidates.

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Advance America Response
1y
Thank you for taking the time to provide feedback about your employment with Advance America. It is concerning to hear you had issues during your employment with us. If you are willing to provide more information, please contact the HR Employee Relations team. We will take your comment under advisement. You can reach the Employee Relations team at 1-888-801-7533. Thank you.
2.0
Jan 9, 2024

Racist

Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Monthly Bonus(if you can achieve the unrealistic goals set).

Cons

Always short staffed in the centers. Not able to take vacation due to being a skeleton crew majority of the time! Doesn't take proper measures to ensure Center Employee Safety! No Work/Personal Life Balance. Management will tell you one thing and turn around and do another! Management Pins Employees against each other! Management will gossip about other employees to other employees! NO Transparency with customers or employees about Data Breach of Personal Info in Feb 2023. Racists in Florida Leadership. If you arent Spanish or Speak Spanish they will treat you differently!

Viewing 139 - 141 of 984 Reviews

Glassdoor has 995 Advance America reviews submitted anonymously by Advance America employees. Read employee reviews and ratings on Glassdoor to decide if Advance America is right for you.