Pros
Good benefits, Training program is well put together
Cons
The company fosters a lack of accountability for CPPs by counting returns against the store's sales goal and because of that CPP's do not like drivers returning parts although drivers are trained to ask clients with every visit. My store manager actually told me that if returns became a problem the client would call him, however, if it gets to that point how can the team maintain credibility? The sales deduction should occur retroactively, instead of count against the day they were processed in inventory so CPP's aren't afraid to take them. Some days, since the drivers who had been doing it longer than I had were conditioned to ignore returns, I would collect dozens of parts from each client and the day's sales would almost dip into the negative, this penalty makes CPP's and managers alike feel like the driver bringing the returns back is mean and not a team player and in my case I was reprimanded aggressively for this. Not once, but several times and this led to me having no choice but to walk out and avoid further verbal abuses. Even after filing a complaint with my manager's superior, nothing was done.
