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Advanced Call Center Technologies

Engaged Employer

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews
1.0
May 7, 2025

Do NOT work for this company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I loved to work with my coworkers and the job itself was great! I wish I could still work there if they have a different (better) Site Director.

Cons

There is so much favoritism from the Site Director and manipulation to the policies. It made me sick to come into work everyday. They will write the "annual" reviews to the favorites as great to keep them happy but screw those that are hard working out of raises as well as monthly bonuses. The Site Director also will talk bad to other employees about those that have approved FMLA saying it is just in their head and they are just fine. If you try to talk about what is going on to HR or anyone, the Site Director will retaliate and make your job life very difficult. There is also no proper training for the management teams. They are expected to work 50+ hours with no assistance or recognition. I do not recommend this company in Logan until the Director is removed.

4.0
May 1, 2025
Recommend
CEO approval
Business Outlook

Pros

The programs are niceand floor support is great.

Cons

Management has treats agents awful and they have pay cuts every year.

Viewing 55 - 57 of 990 Reviews

Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.