Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 108 reviews)); "Great Pay, good benefits, work from home." ((in 59 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 26 reviews)); "Flexible Hours Paid Training Good Supervisors" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horribly disorganized, horrible training." ((in 51 reviews)); "Bad supervisors." ((in 39 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

3.0

Feb 12, 2025

Decent workplace

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great supervisors Accommodated my disability

Cons

Have to work weekends Tough work standards with the bank

1.0

Feb 11, 2025

ACT hates theur employees

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Barely livable wage. They offer pto and off on major holidays.

Cons

The training is very bad. They are very disorganized and trainers are useless. They will fire you for having chips or whatever they want to use to get rid of some people. Management is only for certain people upper management has made deals with, even if you over qualified for the position. What they don't tell you it's a temporary job. If they don't make the numbers they will lose the contract. Avoid this place if you can.

5.0

Feb 9, 2025

Work from home

Financial service representative (fsr)

Recommend

CEO approval

Business Outlook

Pros

After training you work from home, great pay and benefits

Cons

I have no cons about this job... It works great for me!

Viewing 76 - 78 of 990 Reviews

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