Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 114 reviews)); "Work from home not going to site pay is good" ((in 61 reviews)); "The pay was amazing and with great benefits." ((in 32 reviews)); "Great people and an awesome job if you like to work alone!" ((in 29 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 77 reviews)); "Horrible training not to many managers not organized the ceo screams and curses out managers" ((in 54 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

990 reviews

4.0

Jun 5, 2011

it is a a good place to work because of salary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

meeting new people is cool

Cons

over the phone service period

3.0

Mar 31, 2011

It's a great place to work if you do what your surpposed to but it can be difficult either way.

Associate

Recommend

CEO approval

Business Outlook

Pros

good pay, good hours, good people, good management, great benefits, understanding people, great schedules, great management, helpful supervisors, helpful associates

Cons

stressful calls, can be a stressful enviroment, consist change, change doesn't get communicated, management can be too rough on employees

4.0

Aug 19, 2010

My experience at ACT

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Its easy to get a job at ACT and once you get a handle of the "not so user-friendly" system, it is really easy.

Cons

The training program needs to have more hands on, before they put you on the floor.

Viewing 889 - 891 of 990 Reviews

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Jobs at Advanced Call Center Technologies

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Customer Service Representative - Tri-Cities, TN

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Ratings by category

Ratings by demographic groups

Reviews by job title

it is a a good place to work because of salary

It's a great place to work if you do what your surpposed to but it can be difficult either way.

My experience at ACT

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