Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 104 reviews)); "Work from home not going to site pay is good" ((in 62 reviews)); "Benefits are good and affordable." ((in 33 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Friendly work environment." ((in 12 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 75 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 19 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "No bonus or holidays off." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

990 reviews

5.0

Feb 20, 2023

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Good work environment ..good company

Cons

No cons everything is good

Advanced Call Center Technologies Response

3y

Thank you for providing your experience and recommending us! We are glad to have you on Team ACT. Feel free to share more about your experience with us at any time via email to EmployeeExperience@acttoday.com. - Team ACT

1.0

Feb 7, 2023

Billing Specialist

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible shifts, subsidy, staff bus provided

Cons

Poor Management, low pay rate

Advanced Call Center Technologies Response

3y

Thank you for providing your experience with us, we're glad to have you on Team ACT! We would like to know more about your time here at ACT and how we can earn a 5 star review from you in the future. May we ask you to share more about your experience via email to EmployeeExperience@acttoday.com - Team ACT

3.0

Feb 2, 2023

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Have opportunity to make money

Cons

Leadership makes it hard for you to make bonus. And the environment is not so good

Advanced Call Center Technologies Response

3y

Thank you for providing your experience with us, we're glad to have you on Team ACT! We would like to know more about your time here at ACT and how we can earn a 5 star review from you in the future. May we ask you to share more about your experience via email to EmployeeExperience@acttoday.com - Team ACT

Viewing 943 - 945 of 990 Reviews

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