Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

1.0

Apr 28, 2013

dont waste your time move on

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

lenient attendance policy and paid time off when you can get it approved

Cons

this place is a joke to work, the management does not care about anyone or anything , just their revenue. all kinds of crap goes on from drugs, drinking, bullying, harrassment and fraternizing, poor quality supervisors as they dont lead by example. high turnover , you are only a number and nothing but empty promises for these wage increases/reviews and bonuses!

4.0

Apr 2, 2013

Information Systems

Technology

Recommend

CEO approval

Business Outlook

Pros

Great people. Decent Pay. Multiple locations. Advancement from within. Great Tech Support. Decent Overtime.

Cons

Very departmentalized. Can be stressful. Being called in for a variety of reasons.

2.0

Mar 2, 2013

Good Stop Gap Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedules are good, some of the co-workers and supervisors are great. Basically hired me on the spot.

Cons

Had the misfortune of picking a great schedule but getting stuck with a horrible supervisor who talks down on you if you don't know the correct answer. The pay is horrible compared to other call centers. Training isn't comprehensive and you only learn the hard stuff once you're out on the floor and have no idea how to deal with it. Place is kinda dirty and the technology is outdated. Old and slow systems really hamper the ability to get the job done under the required time metrics. Basically it's a good job to have while looking for other jobs. Not a place one would like to be with for more than a few months, God knows how people are able to stick with it for longer.

Viewing 973 - 975 of 990 Reviews

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