Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

4.0

Jun 16, 2020

ACT

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly environment along with great benefits

Cons

needs to issue more training with real life day to day computer system so that administer the systems and deal with customers in a more timely manner

5.0

Apr 17, 2020

Very nice place to work, Helps you to develop self conduct and great customer service experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly staffs, best training, right policies

Cons

I had never experience a bad or dull moment, just room for improvement

Advanced Call Center Technologies Response

6y

Thank you for providing your experience and recommending us! We are glad to hear you enjoyed your time here on Team ACT. Feel free to share more about your experience with us at any time via email to marketing@acttoday.com. Thank you - Team ACT

1.0

Mar 22, 2020

Demeaning to staff.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The accommodation and lunch subsidy.

Cons

You have no say and no rights.

Advanced Call Center Technologies Response

6y

Thank you for providing your experience with us! We appreciate your feedback and always make sure our teams are listened to and receive support from their peers and management. May we ask you to share more about your experience via email to marketing@acttoday.com. Thank you - Team ACT

Viewing 973 - 975 of 990 Reviews

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